Head of Customer Support
1 day ago
Job Description Z Brands is a fast-moving app studio that's doubled revenue in the last month alone, and we're just getting started. We're building profitable, direct-to-consumer brands at speed, and we're looking for a talented candidate to head our Customer Support team. Responsibilities - Lead and scale the customer support function across instant messaging, email, and social media channels ensuring every interaction reflects Z Naturals commitment to excellence. - Develop and implement customer service strategies, workflows, and KPIs to deliver seamless, high-quality support experiences. - Mentor and manage a growing team of support specialists setting performance standards, conducting training sessions, and fostering a culture of empathy and accountability. - Leverage insights from customer feedback, complaints, and analytics to drive continuous improvement and inform product and marketing decisions. - Collaborate cross-functionally with product, sales, and marketing teams to align customer support with brand goals and ensure consistent communication across all touch-points. - Oversee customer communication tools and systems, maintaining accurate records, efficient response workflows, and timely escalations. Continuously refine support policies and processes to optimise customer satisfaction, retention, and loyalty. Qualifications - 1+ years of experience in customer support or customer experience roles, with experience in a leadership or managerial capacity. - Proven track record of building, training, and managing high-performing support teams. - Strong command of written and spoken English with excellent communication and empathy skills. - Proficiency with tools like Google Workspace and Excel. - Ability to analyse customer data and feedback to identify patterns, propose improvements, and enhance overall satisfaction. A collaborative mindset capable of working closely with marketing, sales, and product teams to align goals. Passion for creating a customer-first culture, solving problems creatively, and going the extra mile to delight users. What we offer: - Competitive pay that matches your experience and impact. - Regular performance reviews and pay increases, we believe growth should be recognized and rewarded. - A collaborative, startup-style culture where you'll have real ownership and the freedom to make decisions. - Direct access to founders and leadership to drive innovation and influence strategy.
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Head of Customer Experience
4 weeks ago
Bengaluru, India Supertails Full timeJob Description Job Title: Head of Customer Experience/Support Location: Bangalore, India Reports to: Founder Department: Customer Experience/Support Job Summary: Supertails is seeking a highly strategic and customer-centric leader to head our Customer Experience/Support team. The ideal candidate will drive initiatives that enhance...
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Head of Customer Support
4 days ago
Bengaluru, Karnataka, India Z Brands Full time ₹ 15,00,000 - ₹ 25,00,000 per yearZ Brands is a fast-moving app studio that's doubled revenue in the last month alone, and we're just getting started. We're building profitable, direct-to-consumer brands at speed, and we're looking for a talented candidate to head our Customer Support team.ResponsibilitiesLead and scale the customer support function across instant messaging, email, and...
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Customer Support Executive
4 days ago
India Solutions Infoway Support Services Full time**No of Vacancies : 5** **Experience : 0-5 years** **Job Location: Thiruvalla, Kerala / Work from Home** **Salary: 10,000 INR per month + Incentives** **Job Summary **:As a Customer Support Executive, you will play a crucial role in providing excellent customer service and ensuring customer satisfaction. You will be responsible for addressing customer...
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Head of Customer Support
3 days ago
Bengaluru, India Z Brands Full timeZ Brands is a fast-moving app studio that’s doubled revenue in the last month alone, and we’re just getting started. We’re building profitable, direct-to-consumer brands at speed, and we’re looking for a talented candidate to head our Customer Support team.Responsibilities- Lead and scale the customer support function across instant messaging, email,...
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Head of customer support
4 days ago
Bengaluru, India Z Brands Full timeZ Brands is a fast-moving app studio that’s doubled revenue in the last month alone, and we’re just getting started. We’re building profitable, direct-to-consumer brands at speed, and we’re looking for a talented candidate to head our Customer Support team.Responsibilities- Lead and scale the customer support function across instant messaging, email,...
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Head of Customer Support
3 days ago
Bengaluru, India Z Brands Full timeZ Brands is a fast-moving app studio that’s doubled revenue in the last month alone, and we’re just getting started. We’re building profitable, direct-to-consumer brands at speed, and we’re looking for a talented candidate to head our Customer Support team.ResponsibilitiesLead and scale the customer support function across instant messaging, email,...
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Head of Customer Support
4 days ago
Bengaluru, India Z Brands Full timeZ Brands is a fast-moving app studio that’s doubled revenue in the last month alone, and we’re just getting started. We’re building profitable, direct-to-consumer brands at speed, and we’re looking for a talented candidate to head our Customer Support team.ResponsibilitiesLead and scale the customer support function across instant messaging, email,...
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Head of Customer Support
3 days ago
Bengaluru, India Z Brands Full timeZ Brands is a fast-moving app studio that’s doubled revenue in the last month alone, and we’re just getting started. We’re building profitable, direct-to-consumer brands at speed, and we’re looking for a talented candidate to head our Customer Support team. Responsibilities Lead and scale the customer support function across instant messaging, email,...
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Head of Customer Support
2 days ago
Bengaluru, India Z Brands Full timeZ Brands is a fast-moving app studio that’s doubled revenue in the last month alone, and we’re just getting started. We’re building profitable, direct-to-consumer brands at speed, and we’re looking for a talented candidate to head our Customer Support team. Responsibilities Lead and scale the customer support function across instant messaging, email,...
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Customer Support
2 days ago
Bengaluru, Karnataka, India Child Support Foundation Full timeCompany Name : Altruist Technology Designation: - Customer Support (Semi Voice Process) Languages: English + Hindi or Tamil or Telugu Experienced should be in BPO Company Salary: - 25K CTC Location: - Kudlu Gate,Krishna Reddy Industrial Area,Hosapalaya ,Muneshwara Nagar ,Bengaluru -560068 **Salary**: ₹25,000.00 per month Schedule: - Day...
