Field Executive

4 weeks ago

Vijayawada, Andhra Pradesh, India Otis Full time
Job Description

Industry Type: Elevator / Vertical Transportation Systems

Department: Sales & Business Development

Role Category: Retail & B2C Sales Other

Employment Type: Full Time, Permanent

Experience Required:

1015 years in the Elevator/Vertical Transportation industry, preferably in a sales or operations leadership capacity.

Educational Qualifications:

- UG: Any Graduate
- PG: Any Postgraduate (preferred)

Job Purpose:

To lead and manage elevator service operations, client engagement, contract renewals, and field team coordination while ensuring compliance with safety and quality standards. This role is responsible for driving service excellence, enhancing customer satisfaction, and contributing to business growth through service contracts and T-orders.

Key Responsibilities:

A. Operations & Team Coordination

- Coordinate between area executives, department heads, service examiners, and clients for seamless operations.
- Conduct daily field planning based on feedback and service schedules.
- Monitor manpower deployment daily based on callback data and service requirements.

B. Safety & Compliance

- Conduct regular tool box talks and safety demonstrations to reinforce EH&S compliance.
- Carry out fatality preventive audits and prepare quarterly safety reports.
- Ensure full adherence to company's EH&S policy and practices.

C. Preventive & Corrective Maintenance

- Conduct annual equipment surveys and plan preventive maintenance schedules.
- Perform Non-Installation Surveys (NIS) prior to handover of modernization or construction jobs.
- Follow up and reduce callback frequency, focusing on top recurring call categories.

D. Quality Control & Site Inspections

- Conduct inspections and re-inspections to monitor work progress and quality.
- Perform random checks to ensure service standards are being maintained.

E. Client Relationship Management

- Develop rapport with clients through regular meetings and service follow-ups.
- Address client concerns, ensuring satisfaction and retention.
- Initiate communication with clients for contract renewals and elevator performance reviews two months before warranty expiry.

F. Sales & Business Growth

- Negotiate service contract pricing and additional T-order conversions effectively.
- Identify potential for additional business (T-business) and lead acquisition efforts.
- Ensure timely recoveries and work toward meeting sales targets for the region.

G. Leadership & Strategy

- Lead and motivate service teams to achieve performance metrics.
- Provide field support to the team and remove operational bottlenecks.
- Identify process improvement opportunities and implement best practices in service delivery.

Key Skills Required:

- Strong leadership and people management capabilities
- Excellent client relationship and negotiation skills
- Deep understanding of elevator systems and service processes
- Ability to manage field teams and ensure high service quality
- Strong adherence to safety, regulatory, and compliance requirements
- Good communication and coordination skills
- Experience in T-order handling and post-warranty service conversions

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