▷ [3 Days Left] Technical Support Engineer (T3)

4 weeks ago

Bengaluru, India Check Point Software Full time

We are looking for a Tier 3 Support Engineer to join our global Harmony SASE support team at Check Point.

If you have a passion for problem-solving, technical excellence, and ownership of complex technical issues, we want to hear from you This role requires a proactive and customer-focused approach, ensuring continuous improvement and high-quality technical support.

Major Responsibilities

- Take full ownership of technical issues for Harmony SASE customers, including troubleshooting, root cause analysis, resolution, and communication.
- Lead internal escalations, working closely with Customer Success, Sales, and R&D teams.
- Debug software-related issues, including analyzing logs, troubleshooting deployments, and working with R&D to resolve complex technical problems.
- Utilize scripting (Python/Bash) to automate troubleshooting, log analysis, and improve operational efficiency.
- Work with Linux, networking, VPNs, and cloud environments to support customers effectively.
- Create internal knowledge base (KB) articles to enhance troubleshooting efficiency and knowledge sharing.
- Provide product feedback and technical insights to internal teams.
- Mentor and support junior engineers, fostering their technical growth and enhancing team collaboration.
- Manage support-related projects, including training programs and release readiness initiatives.

Desired Background

- 5+ years of experience in B2B SaaS technical support at a Tier 3 level (or a similar role) for international customers – must
- Strong expertise in network protocols, VPNs, and troubleshooting – must
- Experience with software debugging, log analysis, and scripting (Python/Bash) – must
- Excellent communication skills and ability to work in a fast-paced, team-oriented environment – must
- Experience with Linux, SaaS environments, cloud environments, and networking technologies – strong advantage
- Familiarity with IPsec protocols, VPN tunnels, Wireshark, and BGP – advantage
- Highly customer-oriented, with a focus on customer satisfaction beyond just technical resolution
- Self-motivated and capable of quickly learning new technologies
- Ability to multi-task and work independently under pressure

  • Technical Support Engineer

    4 weeks ago

    Bengaluru, India Check Point Software Full time

    We are looking for a Tier 3 Support Engineer to join our global Harmony SASE support team at Check Point.If you have a passion for problem-solving, technical excellence, and ownership of complex technical issues, we want to hear from you! This role requires a proactive and customer-focused approach, ensuring continuous improvement and high-quality technical...

  • Technical Support Engineer

    4 weeks ago

    Bengaluru, India Check Point Software Full time

    We are looking for a Tier 3 Support Engineer to join our global Harmony SASE support team at Check Point.If you have a passion for problem-solving, technical excellence, and ownership of complex technical issues, we want to hear from you! This role requires a proactive and customer-focused approach, ensuring continuous improvement and high-quality technical...

  • Assistant Manager, NSO

    2 days ago

    Bengaluru, India Salad Days Full time

    Job Description Join Salad Days India's Healthy Food Pioneer! Founded in 2014, Salad Days is leading the healthy food revolution with gourmet salads and nourishing meals. We're growing fast across multiple cities, and we're looking for passionate individuals to join our team. Work with Us - Rapid Growth: Be part of our exciting expansion journey. - Healthy...

  • ▷ 3 Days Left: Technical Consultant

    4 weeks ago

    Bengaluru, India Intervue.io Full time

    About: Intervue.io is revolutionising the technical hiring landscape by providing an all-in-one platform that streamlines the interview process. Our mission is to empower companies to hire better and faster through standardized, scalable, and efficient technical interviews. With a growing presence in the India, US, and MENA regions, and a dynamic team...

  • ▷ 3 Days Left: Nice InContact Support

    3 weeks ago

    Bengaluru, India Insight Global Full time

    Required Skills & Experience - Minimum 3 years of experience supporting Nice inContact in a production environment. - Strong understanding of contact center operations and platform configurations. - Experience with troubleshooting call routing, IVR flows, and agent desktop issues. - Familiarity with scripting and automation tools used in platform support. -...

  • ▷ [3 Days Left] Hadoop Support Engineer

    6 days ago

    Bengaluru, India AMISEQ Full time

    Hadoop Support Engineer Bengaluru, KA WFO We are seeking a dedicated Hadoop Support Engineer to provide comprehensive support and on-call services for our Hadoop infrastructure. This role is pivotal in ensuring the continuous operation and stability of our Hadoop clusters, addressing incidents promptly, and supporting end-users with technical queries. The...

  • ▷ 3 Days Left: Technical Support Engineer

    4 days ago

    Bengaluru, India CrowdStrike Full time

    Job Description As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on...

  • 3 Days Left! Senior Technical Support Engineer

    4 weeks ago

    Bengaluru, India Aditi Consulting Full time

    Job Description Hi, We are hiring for Technical Support Engineer Basic Skills: B.S. or higher in Computer Science or related technical discipline, or related practical experience. 5+ years of experience in a technical support role, with relevant tooling and scripting experience. Preferred Skills: Hands-on experience with both relational and...

  • ▷ 15h Left! Windows Tier3 Technical Support

    3 weeks ago

    Bengaluru, India Zensar Technologies Full time

    Job Description Position-Windows Tier3 Technical Support Location- Bangalore, 24*5 rotational shift working from customer location at Bangalore Notice- Immediate Experience- 5- 8 Years Windows Tier3 Technical Support Bangalore. Job involves 24*5 rotational shift working from customer location at Bangalore with below skills: Key Responsibilities: -...

  • 3 Days Left Engineer

    4 weeks ago

    Bengaluru, Karnataka, India Sansera Engineering Full time

    Job DescriptionAs an Engineer - Quality Engineering at Sansera Engineering, you will play a critical role in maintaining and improving the quality of our precision machined products. Your primary responsibilities will include:- Developing and implementing quality control systems and processes to ensure compliance with industry standards and customer...