Technical Support Engineer

5 days ago

Bengaluru, India Check Point Software Full time

We are looking for a Tier 3 Support Engineer to join our global Harmony SASE support team at Check Point.

If you have a passion for problem-solving, technical excellence, and ownership of complex technical issues, we want to hear from you This role requires a proactive and customer-focused approach, ensuring continuous improvement and high-quality technical support.


Major Responsibilities

  • Take full ownership of technical issues for Harmony SASE customers, including troubleshooting, root cause analysis, resolution, and communication.
  • Lead internal escalations, working closely with Customer Success, Sales, and R&D teams.
  • Debug software-related issues, including analyzing logs, troubleshooting deployments, and working with R&D to resolve complex technical problems.
  • Utilize scripting (Python/Bash) to automate troubleshooting, log analysis, and improve operational efficiency.
  • Work with Linux, networking, VPNs, and cloud environments to support customers effectively.
  • Create internal knowledge base (KB) articles to enhance troubleshooting efficiency and knowledge sharing.
  • Provide product feedback and technical insights to internal teams.
  • Mentor and support junior engineers, fostering their technical growth and enhancing team collaboration.
  • Manage support-related projects, including training programs and release readiness initiatives.


Desired Background

  • 5+ years of experience in B2B SaaS technical support at a Tier 3 level (or a similar role) for international customers – must
  • Strong expertise in network protocols, VPNs, and troubleshooting – must
  • Experience with software debugging, log analysis, and scripting (Python/Bash) – must
  • Excellent communication skills and ability to work in a fast-paced, team-oriented environment – must
  • Experience with Linux, SaaS environments, cloud environments, and networking technologies – strong advantage
  • Familiarity with IPsec protocols, VPN tunnels, Wireshark, and BGP – advantage
  • Highly customer-oriented, with a focus on customer satisfaction beyond just technical resolution
  • Self-motivated and capable of quickly learning new technologies
  • Ability to multi-task and work independently under pressure

  • Technical Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Mazumdar Shaw Medical Foundation Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Vacancy: Technical Support Engineer (Electrical/Electronics/Biomedical)Location:Mazumdar Shaw Medical Foundation, BengaluruJob Type:Full-timeIndustry:Laboratory instruments / Engineering ServicesExperience:0–3 yearsSalary:Competitive and based on experienceShift:Day & Night Shift (rotational)About the Role:We are seeking a motivated and technically...

  • Technical Support Engineer

    2 days ago

    Bengaluru, India Mazumdar Shaw Medical Foundation Full time

    Job Vacancy: Technical Support Engineer (Electrical/Electronics/Biomedical) Location:Mazumdar Shaw Medical Foundation, Bengaluru Job Type:Full-time Industry:Laboratory instruments / Engineering Services Experience:0–3 years Salary:Competitive and based on experience Shift:Day & Night Shift (rotational) About the Role: We are seeking a motivated and...

  • Technical Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India iMerit Technology Full time US$ 90,000 - US$ 1,20,000 per year

    The Technical Support Engineer will be responsible for providing technical assistance, troubleshooting, and solutions to clients and internal teams. The role requires a strong technical background, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders.Responsibilities:Diagnose,...

  • Technical Support Engineer

    2 days ago

    Bengaluru, India iMerit Technology Full time

    The Technical Support Engineer will be responsible for providing technical assistance, troubleshooting, and solutions to clients and internal teams. The role requires a strong technical background, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders. Responsibilities: Diagnose,...

  • Technical Support Engineer

    5 days ago

    Bengaluru, Karnataka, India beBeeCloud Full time ₹ 20,00,000 - ₹ 24,00,000

    Job SummaryThe senior technical support engineer will be responsible for providing technical services around Prisma Cloud technologies. This includes troubleshooting, best practices observations, and analysis of complex environments.The ideal candidate will have 5-8 years of experience in a Technical Assistance Center (TAC) or direct support/consulting roles...

  • Technical Support Engineer

    1 week ago

    Bengaluru, Karnataka, India Quizizz Full time

    What you'll do :- Troubleshoot, triage, and qualify technical cases before escalating to Engineering by assessing severity, business impact, and required expertise, and systematically organizing issues for efficient resolution.- Lead root cause investigations by gathering comprehensive diagnostics, obtaining relevant logs, and replicating reported bugs to...

  • Technical Support Engineer

    6 days ago

    Bengaluru, Karnataka, India NetApp, Inc. Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Job Summary As a Technical Support Engineer you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging the NetApp AFF, FAS and Hybrid Cloud product lines. Support incidents can range from various hardware and/or software issues with NetApp storage...

  • Technical Support Engineer

    5 days ago

    Bengaluru, India Wayground (formerly Quizizz) Full time

    Wayground (formerly Quizizz) is one of the fastest-growing EdTech platforms in the world. Our team is on a mission to empower every educator to motivate every learner in the world. Our platform offers engaging and interactive quiz-based learning experiences and is used by more than 75 million people every month in over 180 countries, including 90% of U.S....

  • Technical support engineer

    4 days ago

    Bengaluru, India Wayground Full time

    Wayground (formerly Quizizz) is one of the fastest-growing Ed Tech platforms in the world. Our team is on a mission to empower every educator to motivate every learner in the world. Our platform offers engaging and interactive quiz-based learning experiences and is used by more than 75 million people every month in over 180 countries, including 90% of U. S....

  • Technical Support Engineer

    15 hours ago

    Bengaluru, India Wayground (formerly Quizizz) Full time

    Wayground (formerly Quizizz) is one of the fastest-growing EdTech platforms in the world. Our team is on a mission to empower every educator to motivate every learner in the world. Our platform offers engaging and interactive quiz-based learning experiences and is used by more than 75 million people every month in over 180 countries, including 90% of U.S....