Customer Relationship Executive

4 weeks ago


Edappal KL IN MASS WHEELS PVT LTD Full time

We are looking for young and energetic candidates for the position of Customer Relationship Executive CRE for our Royal Enfield dealership Edappal Responsibilities and Duties Customer Feedback Collects customer feedback Plans corrective action with CRM Customer Complaint Management One point of contact for customer complaints by receiving customer complaints Note down the concerns of the dissatisfied customer in detail in complaint tracker collected through 3rd-day feedback 1-2-3 In Moment Score Ensure resolution of customer complaints Tracking of all complaints and ensure closure and take feedback after closure until satisfied Required Experience and Qualifications Educational Qualifications Any Degree Industry Automobile 2 wheeler preferred Hospitality Finance Insurance Retail Communications Minimum experience 1 year preferably in Automobile customer relationship roles Freshers Profile Strong focus on customer experience management adherence to processes and norms Competencies Customer Relationship Management Product Knowledge Brand Insights Analytical Skill Location Edappal Malappuram Dst Kerala Preferred Sex male female Age 18 - 35 Job Types Full-time Walk-In Pay 8 000 00 - 12 000 00 per month Benefits Cell phone reimbursement Health insurance Schedule Day shift Experience CRE 1 year Preferred



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