Urgent Director Food

JOB SUMMARYAssists in leading the property s food and beverage culinary operation including Restaurants Bars Room Service and Banquets Catering where applicable Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives The position ensures the food and beverage culinary operation meets the brand s target customer needs ensures employee satisfaction focuses on growing revenues and maximizes the financial performance of the department Delivers products and services to meet or exceed the needs and expectations of the brand s target customer and property employees and provides a return on investment CANDIDATE PROFILEEducation and Experience High school diploma or GED 6 years experience in the food and beverage culinary event management or related professional area OR 2-year degree from an accredited university in Food Service Management Hotel and Restaurant Management Hospitality Business Administration or related major 4 years experience in the food and beverage culinary event management or related professional area CORE WORK ACTIVITIESDeveloping and Executing Food and Beverage Strategy and Goals Works with direct reports to develop and implement promotions food and wine pairings menu items and presentations Develops a food and beverage operating strategy that is aligned with the brand s business strategy and leads its execution Ensures integration of departmental goals in game plans Leading Food and Beverage Teams Ensures that regular on-going communication occurs in all areas of food and beverage e g pre-meal briefings staff meetings culinary team Works with direct reports to review business in house and potential business in surrounding area and troubleshoot potential challenges conflicts Ensures that regular on-going communication occurs in all areas of food and beverage e g pre-meal briefings and staff meetings Reviews staffing levels to ensure that guest service and operational needs are met Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors Provides feedback to employees based on observation of service behaviors Utilizes employee feedback and an open door policy to identify and address employee problems or concerns in a timely manner Communicates critical information gained from pre- and post-convention meetings to areas of responsibility Estimate food liquor wine and other beverage consumption in order to anticipate amounts to be purchased or requisitioned Order and purchase equipment and supplies Maximizing Food and Beverage Revenue Reviews financial reports and statements to determine how Food and Beverage is performing against budget Ensures cash control and liquor control policies are in place in food beverage areas and followed by all related employees Encourages calculated risk-taking to generate incremental revenue and deliver Savvy Service Ensuring Exceptional Customer Service Creates an atmosphere in all food and beverage areas that meets or exceeds guest expectations Reviews comment cards guest satisfaction results and other data to identify areas of improvement Strives to improve service performance Managing and Conducting Human Resource Activities Ensures property policies are administered fairly and consistently disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures SOPs and LSOPs and supports the Peer Review Process Conducts annual performance appraisals with direct reports according to Standard Operating Procedures Communicates and executes departmental and property emergency procedures Hires food beverage leadership team members who demonstrate strong functional expertise creativity and entrepreneurial leadership to meet the business needs of the operation Ensures new hires participate in the department s orientation program and receive the appropriate new hire training to successfully perform their job Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance Establishes guidelines so employees understand expectations and parameters Ensures employees receive on-going training to understand guest expectations Marriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive people-first culture We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law About the Team Marriott Hotels strive to elevate the art of hospitality innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe As a host with Marriott Hotels you will help keep the promise of Wonderful Hospitality Always by delivering thoughtful heartfelt forward-thinking service that upholds and builds upon this living legacy With the name that s synonymous with hospitality the world over we are proud to welcome you to explore a career with Marriott Hotels In joining Marriott Hotels you join a portfolio of brands with Marriott International Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you JW Marriott is part of Marriott International s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world JW believes our associates come first Because if you re happy our guests will be happy JW Marriott associates are confident innovative genuine intuitive and carry on the legacy of the brand s namesake and company founder J Willard Marriott Our hotels offer a work experience unlike any other where you ll be part of a community and enjoy true camaraderie with a diverse group of co-workers JW creates opportunities for training development recognition and most importantly a place where you can pursue your passions in a luxury environment with a focus on holistic well-being Treating guests exceptionally starts with the way we take care of our associates That s The JW Treatmentxe2x84xa2 In joining JW Marriott you join a portfolio of brands with Marriott International Be where you can do your best work xe2x80x8b begin your purpose belong to an amazing globalxe2x80x8b team and become the best version of you