Relationship Manager

3 weeks ago

Bengaluru, Karnataka, India CollegePass Full time
About the Role

As a Relationship Manager at CollegePass, you will be the primary point of contact for prospective students and parents exploring our college admissions and tutoring services. You will be responsible for nurturing relationships, understanding client needs, presenting tailored solutions, and driving conversions. This role combines consultative selling with relationship-building to ensure long-term client engagement.

Key Responsibilities

Sales & Client Acquisition

- Proactively engage with inbound leads generated from marketing campaigns, events, and referrals.
- Conduct discovery calls to understand student goals, academic background, and aspirations.
- Present CollegePass services, value propositions, and success stories to drive enrolments.
- Follow a consultative selling approach to match offerings with client needs.
- Meet and exceed monthly and quarterly sales targets.

Relationship Management

- Build trust and rapport with prospective clients by delivering personalized guidance.
- Maintain regular follow-ups to nurture leads until conversion.
- Act as a trusted advisor to students and parents, answering queries with accuracy and empathy.
- Collaborate with the advising team to ensure a seamless onboarding experience post-enrolment.

Collaboration & Reporting

- Work closely with the marketing team to refine messaging and lead quality feedback.
- Share insights from client interactions to improve service offerings and sales strategies.
- Maintain accurate records in CRM (e.g., Pipedrive) for all client interactions and sales progress.
- Prepare weekly and monthly performance reports for management review.

Key Skills & Attributes

- Strong communication and interpersonal skills; ability to build rapport quickly.
- Consultative selling approach with active listening skills.
- Ability to explain complex processes simply and persuasively.
- Result-oriented mindset with resilience to meet ambitious sales goals.
- High level of professionalism and empathy when dealing with parents and students.
- Comfortable working in a fast-paced, target-driven environment.

Qualifications & Experience

- Bachelor's degree in Business, Marketing, Communications, or related field.
- 2–5 years of experience in sales, business development, or relationship management (education sector preferred).
- Proven track record of meeting or exceeding sales targets.
- Experience with CRM tools and digital communication platforms.

Performance Metrics

- Monthly revenue generated and target achievement percentage.
- Lead-to-conversion ratio.
- Client satisfaction and feedback scores post-onboarding.
- Number of high-value client relationships developed.

Compensation & Benefits

- Competitive base salary + performance-based incentives.
- Comprehensive training and professional development opportunities.
- Access to global network of education experts and resources.
- Opportunity to contribute to the success of students aiming for top universities worldwide.

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