[Only 24h Left] Operations Manager
3 weeks ago
Job Description
Job Title: Operations Executive Reconciliation & Settlement (Forex Card Program)
Location: Ernakulam (Cochin), Kerala
Experience: 35 Years
Employment Type: Full-Time
Department: Forex Payments Operations
Reports To: Operations Manager
Job Summary
We are looking for a detail-oriented and experienced Operations Executive to oversee reconciliation and settlement activities for our Forex Card Program. The role involves managing transaction validation across Visa/Mastercard networks, switch systems, and customer balance ledgers. Key responsibilities include reconciliation, settlement with banks, refunds, chargebacks, dispute resolution, exception handling, revenue tracking, and regular MIS reporting.
Key Responsibilities
- Perform daily reconciliation between Visa/Mastercard settlement files, switch data, and customer ledgers.
- Investigate and resolve mismatches such as partial settlements, late settlements, and duplicate transactions.
- Process and manage refunds, chargebacks, and reversals as per Visa/Mastercard dispute rules.
- Monitor and resolve customer issues related to failed transactions, ATM disputes, and balance mismatches.
- Prepare and submit settlement reports, income calculations (markup/interchange), and MIS dashboards.
- Coordinate with settlement banks, card networks, and switch partners for transaction verification.
- Track and maintain revenue from forex markups and interchange fees.
- Ensure compliance with Visa/Mastercard guidelines and RBI regulations.
- Handle exception reporting and escalate unresolved issues.
- Ensure SLA/TAT adherence for reconciliation and dispute cases.
Requirements
- Bachelor's degree in Commerce, Finance, Accounting, or related field.
- 35 years of experience in card operations (preferably in Forex Card programs) with hands-on reconciliation, settlement, and chargeback handling.
- Knowledge of CMS, reconciliation tools, and ticketing platforms (e.g., JIRA).
- Strong knowledge of RBI and card network guidelines for cross-border and forex transactions.
- Proficiency in MS Excel; ability to work with large transaction datasets.
- Good understanding of GL entries, card transaction flows, and transaction lifecycles.
- Excellent communication skills (verbal and written).
- Strong analytical, problem-solving, and attention-to-detail skills.
- Ability to work independently and meet deadlines.
Preferred Skills
- Prior experience in FinTech, banking, or payment processing.
- Exposure to income accounting, FX markup calculation, and interchange billing.
- Familiarity with Visa Online and Mastercard Connect portals for daily file management.
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