Customer Support Associate
4 weeks ago
Novora is a direct-to-consumer (DTC) brand redefining the future of medical apparel via proprietary fabric technology and innovative garment construction and design. Our mission is to inspire a new aura of medical professionals by developing technologically advanced medical apparel. As we scale, we're looking for a dynamic, detail-oriented, and customer-centric Operations & Customer Support Executive to join our team and play a critical role in ensuring smooth operations and delivering an exceptional customer experience. Responsibilities - Act as the primary point of contact for customer inquiries via email, WhatsApp, and phone calls. - Provide prompt, empathetic, and solution-driven responses to customer queries regarding orders, returns, sizing, and product details. - Troubleshoot issues and escalate complex cases when necessary, ensuring customer satisfaction at every touchpoint. - Stay up-to-date on company policies to offer accurate assistance to customers. - Maintain accurate records of customer interactions and transactions. - Oversee fulfillment, ensuring timely dispatch and delivery of the orders. - Manage returns, exchanges, and refunds efficiently while maintaining brand trust. - Work closely with logistics partners to optimize shipping timelines and reduce delays. - Identify bottlenecks in operations and suggest improvements to boost customer satisfaction and operational efficiencies. - Maintain reports on order trends, customer feedback, and common issues to further refine processes. - Collaborate with the marketing and product teams to relay customer insights and drive product innovation. Qualifications - Minimum of bachelors degree. - 1-3 years of experience in customer support, operations, or e-commerce. - Strong communication skills with a customer-first mindset. - Proficiency in spoken and written English required. - Hands-on experience with Shiprocket and Shopify preferred. - Ability to multitask, stay organized, and work in a fast-paced environment - Problem-solving attitude with a keen eye for detail. - Passion for building a brand that celebrates and supports medical professionals. Why Join Novora? - Be part of a growing brand shaping the future of medical apparel globally. - Work in a dynamic, customer-driven environment where your contributions directly impact our success. - Competitive salary, growth opportunities, and a mission-driven culture. - Opportunity to work with and learn from a global leadership team. If you're ready to make a difference in the lives of healthcare professionals, we’d love to hear from you Apply now by sending your resume at admin@getnovora.com
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Customer Support Associate
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Noida, Uttar Pradesh, India Mosahay associate pvt ltd Full timeAn international voice process **requires the customer service representatives to handle inbound and outbound calls from customers from different countries**. They interact with customers over the phone in various languages and time zones to provide support, address inquiries, and resolve issues. **Job Types**: Full-time, Permanent, Fresher Pay:...
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Associate - Customer Support
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Customer Support Associate
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Customer Support Associate
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Customer Support Associate
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Customer Support Associate
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