Customer Support Associate

2 weeks ago


Noida, India Tech Align Solutions Full time

Role**:Customer Support Associate**

Location: Noida

Notice Period: Immediate to 15 days

**What we're looking for**

**Responsibilities**
- Attending training sessions to grow knowledge of products and to develop customer service skills.
- Processing and logging incoming calls into the CRM system.
- Identifying customer needs.
- Forwarding and escalating inquiries to relevant individuals and departments.
- Contacting customers to give them accurate feedback on the progress of their inquiries.
- Providing outstanding customer service.
- Updating customer information as required.
- Maintaining confidentiality of information.
- Performing other duties as the need arises.

**Qualifications**
- 1+ years of customer service experience, preferably in a related field.
- Successful completion of provided training.
- Proficient computer skills. Experience with CRM preferred.
- Proficient with MS Office suites.
- Excellent phone etiquette. Outstanding communication skills, both verbal and written.
- Strong people skills.

**Benefits**
- Ownership
- Growth opportunities
- Additional perks and benefits

**About Us**
- We have strong existence in the market for 20+ years, our expert team has ensured a tireless support to our 7,000+ customers worldwide. In our endeavor to extend the market, we created & trained around 150+ Partners across multiple Geography. Apart from being one of the Top Tally ERP channel partners, we also offer multiple software's on cloud. World is moving towards cloud technology and so is our organization ready to cater market demands

**Salary**: ₹9,744.44 - ₹25,645.53 per month

Schedule:

- Rotational shift

Application Question(s):

- Total years of experience?
- Expected annual CTC?
- Notice period to be served (in days)?



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