Lead Ml Research

Sprinklr is the definitive AI-native platform for Unified Customer Experience Management Unified-CXM empowering brands to deliver extraordinary experiences at scale across every customer touchpoint By combining human instinct with the speed and efficiency of AI Sprinklr helps brands earn trust and loyalty through personalized seamless and efficient customer interactions Sprinklr s unified platform provides powerful solutions for every customer-facing team spanning social media management marketing advertising customer feedback and omnichannel contact center management enabling enterprises to unify data break down silos and act on real-time insights Today 1 900 enterprises and 60 of the Fortune 100 rely on Sprinklr to help them deliver consistent trusted customer experiences worldwide What Does Success Look Like In your role as a Research Scientist you will be tasked with creating innovative machine learning research for the next generation of digital customer experience applications What You ll Do Work in collaboration with a multidisciplinary team of AI researchers with expertise in GenAI NLP Voice and related fields Read a lot of latest Research papers and perform useful and impactful lines of experiments that would benefit the open community and the company Contribute to the development of the long-term technical roadmap for AI research at the company Conduct AI research using CXM data to innovate and potentially patent or publish findings while clearly communicating progress and results both internally and externally through written and oral reports Partner with engineering leads to ensure seamless translation of research into practical and scalable AI applications Work on building efficient AI Agents Agent builders Agent Evaluation Frameworks Voice-to-Voice Models LLM Hosting and Optimization etc What Makes You Qualified Candidates should hold a Bachelor s degree in Computer Science Computational Linguistics or a related field emphasizing AI machine learning computer vision or speech processing with a minimum of 4 years of relevant experience Alternatively a Master s degree with at least 3 years of experience is also considered Strong publication record in top-tier AI ML computer vision or speech processing conferences and journals is a plus Industry experience in ML DS AI research with a focus on multimodal AI technologies Proficiency in machine learning frameworks and programming languages relevant to AI computer vision and speech processing like LangGraph LangChain PyTorch TensorFlow etc Exceptional communication skills with the ability to articulate complex technical concepts to diverse audiences We focus on our mission Sprinklr was founded in 2009 to solve a big problem growing enterprise complexity that separated brands from their customers Our vision was clear to unify fragmented teams tools and data helping large organizations build deeper more meaningful connections with the people they serve Today Sprinklr has a unified AI-native platform for four product suites Sprinklr Service Sprinklr Social Sprinklr Marketing and Sprinklr Insights Sprinklr is here to do three things Lead a new category of enterprise software that we call Unified-CXM Empower companies to deliver next generation unified engagement journeys that reimagine the customer experience Create a culture of customer obsession with trust teamwork and accountability We believe in our product Customers who value exceptional customer experiences have what they need on our single unified platform built with an operating system approach on a single codebase That means that everything and everyone can work together to service respond sell and market to customers on the channels they prefer While Unified Customer Experience Management Unified-CXM as a category is just getting started we are well on our way to creating a no-compromise unified approach to better customer experiences for the world s leading enterprise brands We invest in our people We offer a comprehensive suite of benefits designed to help each member of our team thrive Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it We offer you and your family voluntary healthcare coverage in countries where applicable We believe it is important to take time off - it is essential for your mental and physical wellbeing We provide Sprinklrites with paid time off to recharge and spend time with loved ones We want to grow our talent with purpose Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus To learn more about employee benefits by region To learn more about all-things-Sprinklr visit our candidate resource hub EEO - Our philosophy Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment We fervently believe every employee matters and should be respected and heard We believe we are stronger when we belong because collectively we re more innovative creative and successful Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal state and local fair employment practices laws We are committed to equal employment opportunity regardless of race color religion creed national origin or ancestry ethnicity sex including gender pregnancy sexual orientation and gender identity age physical or mental disability citizenship past current or prospective service in the uniformed services genetic information or any other characteristic protected under applicable law Reasonable accommodations are available upon request during the interview process To request an accommodation please work directly with your recruitment coordinator or recruiter Warning about Recruiting Scams Please be vigilant for recruiting scams impersonating Sprinklr Sprinklr will never ask you for money to pay for equipment or for unnecessary personal information during the interview process Sprinklr will also never pay in Bitcoin or send email communications from our executives Please the Federal Trade Commission s advice to avoid these types of scams If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr please do not engage and block their email or phone number immediately