Lead ML Research

Description What Does Success Look Like In your role as a Research Scientist, you will be tasked with creating innovative machine learning research for the next generation of digital customer experience applications. WhatYou’llDo Work in collaboration with a multidisciplinary team of AI researchers withexpertisein GenAI, NLP,Voiceand related fields.  Read a lot of latest Research papers and perform useful and impactful lines of experiments thatwouldbenefitthe open community and the company Contribute to the development of the long-term technical roadmap for AI research at the company. Conduct AI research using CXM data to innovate and potentially patent or publish findings, while clearly communicating progress and results both internally and externally through written and oral reports.  Partner with engineering leads to ensure seamless translation of research into practical and scalable AI applications. Work on building efficient AI Agents, Agent builders, Agent EvaluationFrameworks,Voice-to-Voice Models,LLM Hosting and Optimization etc. What Makes You Qualified? Candidates should hold aBachelor's degree in Computer Science, Computational Linguistics, or a related field, emphasizing AI, machine learning, computer vision, or speech processing, with a minimum of 4 years of relevant experience. Alternatively, aMaster'sdegree with at least 3 years of experience is also considered. Strong publication record in top-tier AI, ML, computer vision, or speech processing conferences and journals is a plus. Industry experience in ML, DS, AI research, with a focus on multimodal AI technologies. Proficiencyin machine learning frameworks and programming languages relevant to AI, computer vision, and speech processing likeLangGraph,LangChain,PyTorch, TensorFlow, etc. Exceptional communication skills, with the ability to articulate complex technical concepts to diverse audiences. We focus on our mission : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:  Lead a new category of enterprise software that we call Unified-CXM.  Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.  Create a culture of customer obsession, with trust, teamwork, and accountability. We believe in our product : Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.  We invest in our people : We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.  To learn more about employee benefits by region, .  To learn more about all-things-Sprinklr, visit our candidate resource hub .  EEO - Our philosophy : Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.  Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.  Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please the Federal Trade Commission's advice to avoid these types of scams. If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.