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Role ServiceNow System Administrator Experience 3 to 5 Years Location Pune Bangalore Chennai Hyderabad Trivandrum Kochi Noida ServiceNow System Administrator The ServiceNow System Administrator is responsible for managing configuring and maintaining the ServiceNow platform to support business needs This role includes day-to-day administration user support troubleshooting and performance monitoring as well as implementing new features enhancements and upgrades The ideal candidate should have a strong understanding of ServiceNows capabilities experience in IT Service Management ITSM processes and the ability to collaborate effectively with stakeholders to optimize ServiceNow usage Key Responsibilities Platform Administration o Perform daily operational administration of the ServiceNow platform including user account management security configurations and access controls o Manage and monitor ServiceNow instance health including performance optimization and troubleshooting to ensure optimal platform operation o Configure and maintain ServiceNow modules including Incident Problem Change and Service Catalog System Configuration Customization o Configure and customize forms fields tables and workflows within ServiceNow to meet business requirements o Implement ServiceNow business rules client scripts UI actions and policies to automate and optimize workflows o Develop and configure notifications s and escalations based on user requirements and ITIL processes User Support Training o Provide end-user support including troubleshooting resolving issues and ensuring users understand ServiceNow functionality o Create and maintain training materials guides and documentation to support user adoption and best practices o Assist with user training sessions and provide ongoing support for new and existing features Data Management Reporting o Ensure data accuracy and integrity within the ServiceNow platform by monitoring and auditing data quality o Develop and maintain reports dashboards and Performance Analytics to provide insights and metrics on ServiceNow usage and service management o Create scheduled reports and ad hoc reporting to meet various business needs System Maintenance Upgrades o Coordinate and manage ServiceNow upgrades patches and security updates to ensure the platform is up to date and secure o Test new functionality enhancements and configurations in a non-production environment before deploying to production o Work with ServiceNow support for issue resolution and enhancements Integration Development o Support integrations with third-party systems through REST SOAP APIs as required o Collaborate with ServiceNow developers to implement solutions and ensure seamless data flow between ServiceNow and other systems Required Skills Qualifications Technical Skills ServiceNow Platform Knowledge o Proficiency in the core ServiceNow ITSM modules Incident Problem Change Service Catalog Knowledge o Understanding of ServiceNows data model and ability to manage Configuration Management Database CMDB data and relationships o Experience in creating and managing workflows reports dashboards and performance analytics within ServiceNow o Knowledge of ServiceNow Access Control Rules ACLs and platform security best practices Scripting Automation o Familiarity with JavaScript for ServiceNow scripting including creating and maintaining Client Scripts Business Rules and UI Policies o Experience with Glide scripting GlideRecord GlideForm GlideUser for custom solutions and automation o Ability to utilize Flow Designer and Workflow Editor to automate tasks and processes within ServiceNow System Maintenance Upgrade Skills o Experience with planning and executing ServiceNow upgrades and instance cloning o Familiarity with ServiceNows release process including testing and deploying new features and updates o Understanding of best practices for instance management performance tuning and platform stability Integration Knowledge o Basic knowledge of REST and SOAP APIs to support data integration between ServiceNow and other applications o Ability to troubleshoot and configure integrations including MID server setup if required ServiceNow Certifications Mandatory o ServiceNow Certified System Administrator CSA Preferred o ServiceNow Certified Implementation Specialist any module o ITIL Foundation Certification Soft Skills Strong analytical and problem-solving skills with a detail-oriented approach Excellent communication and interpersonal skills to effectively support and train end-users Ability to prioritize tasks work independently and manage multiple assignments in a fast-paced environment Customer-service mindset with a commitment to resolving issues and providing high-quality support Preferred Experience 4 years of experience working as a ServiceNow Administrator in an enterprise environment Background in IT Service Management ITSM and familiarity with ITIL best practices Experience working with a team of developers and administrators to enhance the ServiceNow platform Skills Servicenow Itsm Sql About Company UST is a global digital transformation solutions provider For more than 20 years UST has worked side by side with the worlds best companies to make a real impact through transformation Powered by technology inspired by people and led by purpose UST partners with their clients from design to operation With deep domain expertise and a future-proof philosophy UST embeds innovation and agility into their clients organizations With over 30 000 employees in 30 countries UST builds for boundless impacttouching billions of lives in the process