Sr Associate App/prod Support

4 weeks ago

Hyderabad, Telangana, India AT&T Full time

Key Responsibilities Provide 24 7 support for production systems and applications ensuring their optimal performance and availability Monitor system performance and respond to incidents promptly following established procedures for resolution Perform routine maintenance tasks including backups patching and updates Collaborate with senior team members to deploy new releases and updates ensuring minimal disruption Troubleshoot and resolve issues related to application performance database connectivity and server configurations Document support activities incidents and resolutions in the ticketing system Participate in shift rotations ensuring continuous support coverage Implement and maintain automation scripts for routine tasks using Python Scripting and Shell Scripting Administer and support web applications developed using JavaScript and Node NPM Shift Rotational Shifts 24 7 Support Technical Skills Programming Java JavaScript Node NPM Python Scripting Shell ScriptingOperation Experience Admin support HA Proxy Productions operations webapp developmentDatabase MySQL PostgreSQL OracleDevOps Tools DevOps Jenkins Docker Kubernetes Terraform NGINX JFrog Chef Productions operationsOperating Systems Linux UnixCloud Experience Experience with cloud platforms Azure AWS GCP is an advantageQualifications Bachelor s degree in Computer Science Information Technology or a related field 2-4 years of experience in operations support system administration or a similar role Familiarity with DevOps principles and practices Basic knowledge of database management and administration MySQL PostgreSQL Oracle Proficiency in programming and scripting languages Java JavaScript Python Shell Hands-on experience with cloud platforms Azure AWS GCP is a plus Familiarity with CI CD tools Jenkins and containerization technologies Docker Kubernetes is an advantage Strong problem-solving skills and the ability to work under pressure Good communication and teamwork skills Willingness to work in a rotational shift environment including nights and weekends Preferred Qualifications Experience with web application development and support Basic knowledge of production operations best practices Previous experience in a 24 7 support environment Benefits Competitive salary and benefits package Opportunities for professional development and growth Collaborative and inclusive work environment Health and wellness programs SoftwareEngineeringWeekly Hours 40Time Type RegularLocation IND AP Hyderabad Argus Bldg Sattva Knowledge City - Adm Argus Building Sattva Knowledge CityIt is the policy of AT T to provide equal employment opportunity EEO to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local law In addition AT T will provide reasonable accommodations for qualified individuals with disabilities

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