Sr Specialist App/prod Support

Key Responsibilities Provide expert-level 24 7 support for production systems and applications ensuring their optimal performance and availability Monitor system performance and respond to incidents promptly following established procedures for resolution Perform and oversee routine maintenance tasks including backups patching and updates Collaborate with development and DevOps teams to deploy new releases and updates ensuring minimal disruption Troubleshoot and resolve complex issues related to application performance database connectivity and server configurations Document support activities incidents and resolutions in the ticketing system ensuring knowledge transfer within the team Participate in and lead shift rotations ensuring continuous support coverage Implement and maintain automation scripts for routine tasks using Python Scripting and Shell Scripting Administer and support web applications developed using JavaScript Java JSP webapp Mentor and guide junior team members fostering a collaborative and knowledge-sharing environment Contribute to the development and improvement of operational procedures and best practices Shift Rotational Shifts 24 7 Support Technical Skills Proficiency in programming and scripting languages such as Perl Java Python JavaScript Maven PHP Node js and Shell Scripting Strong knowledge of frontend technologies including JavaScript jQuery HTML Dojo Toolkit and Java JSP webapp Backend Experience with backend technologies and servers such as Apache Apache HP-PPM Tool Tomcat WildFly and JBOSS Database Extensive experience with database management systems like Oracle SQL MS SQL JDBC MySQL and PostgreSQL Ticketing Tools Proficiency with ticketing tools such as JIRA and BMC Remedy Version Control Proficiency with version control tools such as SVN Codecloud iCode MavenCentral and GitHub Operating Systems Experience working with various operating systems including Linux Windows and Unix Cloud Hands-on experience with cloud platforms particularly Azure Other Tools Familiarity with tools such as IBM TDI SNMP IBM Case Manager IBM Content Navigator IBM Filenet P8 IBM WebSphere Artifact Management DORA Metrics and Vulnerability Management DevOps Strong understanding and hands-on experience with DevOps tools and practices including Jenkins Docker Kubernetes Terraform NGINX JFrog and Chef Qualifications Bachelors degree in Computer Science Information Technology or a related field 9 years of experience in operations support system administration or a similar role Strong understanding of DevOps principles and practices Extensive experience with database management and administration MySQL PostgreSQL Oracle Proficiency in programming and scripting languages Java PHP JavaScript Python Shell Hands-on experience with cloud platforms Azure and containerization technologies Docker Kubernetes Familiarity with CI CD tools Jenkins and configuration management tools Terraform Chef Proven ability to troubleshoot and resolve complex technical issues under pressure Excellent communication and leadership skills Demonstrated ability to mentor and guide junior team members Willingness to work in a rotational shift environment including nights and weekends Preferred Qualifications Experience with web application development and support Knowledge of production operations best practices Previous experience in a 24 7 support environment Certification in relevant technologies e g Azure Kubernetes DevOps Benefits Competitive salary and benefits package Opportunities for professional development and growth Collaborative and inclusive work environment Health and wellness programs SoftwareEngineeringWeekly Hours 40Time Type RegularLocation IND AP Hyderabad Argus Bldg Sattva Knowledge City - Adm Argus Building Sattva Knowledge CityIt is the policy of AT T to provide equal employment opportunity EEO to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local law In addition AT T will provide reasonable accommodations for qualified individuals with disabilities