RevOps Support Specialist

About HireRight:

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

Overview:

We are looking for a detail-oriented and customer-centric RevOps Support Specialist to provide day-to-day support for our Go-To-Market (GTM) teams across Sales, Marketing, and Customer Success. This role ensures smooth operations within our Revenue Tech stack, primarily Salesforce and integrated tools, by resolving user issues, driving adoption, and supporting scalable processes that enable revenue growth. Experience in the background screening industry and a strong understanding of RevOps principles are highly preferred.

Responsibilities:

- Act as the frontline support for GTM teams using Salesforce and related RevOps tools (e.g., Revenue.IO, SalesLoft, Conga CLM, ZoomInfo).
- Resolve system issues, data discrepancies, and access-related questions quickly and effectively.
- Partner with RevOps leadership to identify and resolve friction points impacting pipeline visibility, lead flow, deal progression, and client onboarding.
- Provide responsive and proactive user support, training, and documentation to drive adoption and self-sufficiency.
- Support the execution of RevOps initiatives by helping maintain clean data, enforcing processes, and ensuring tool alignment with GTM strategy.
- Collaborate cross-functionally with IT and Operations teams to escalate and resolve technical issues as needed.
- Assist with user setup, permission management, and role-based configurations.
- Participate in testing and rollouts of new features, enhancements, and integrations across the Revenue Tech stack.
- Track support requests and contribute to continuous improvement efforts using feedback and usage trends.

Qualifications:

- 2+ years of experience providing Salesforce and/or RevOps system support, ideally in a B2B SaaS or tech-driven company.
- Required Certification: One or more of the following Salesforce certifications:

- Salesforce Certified Administrator
- Salesforce Platform App Builder
- Salesforce Business Analyst

- Familiarity with Go-To-Market team workflows and priorities (e.g., lead management, pipeline tracking, customer onboarding).
- Excellent communication and customer service skills with a proactive and problem-solving mindset.
- Experience in the background screening, HR tech, or staffing industry is preferred.
- Working knowledge of Salesforce Sales Cloud; familiarity with related tools (CPQ, Conga, Revenue.IO, SalesLoft, ZoomInfo) is a plus.
- Understanding of RevOps functions and how technology supports revenue growth and alignment.
- Ability to translate business needs into system improvements or training.
- Familiarity with RevOps metrics and concepts like conversion funnels, customer journey mapping, or handoff automation.
- Experience with ticketing and documentation tools (e.g., Jira, Confluence).
- Data hygiene best practices and understanding of compliance/security in Salesforce.

What do we offer:

Please submit resume/CV in English. Please be informed that the company does not provide a visa sponsorship.

All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.

HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee