RevOps Support Specialist

2 days ago

Mumbai, India HireRight Full time

Overview

We are looking for a detail-oriented and customer-centric RevOps Support Specialist to provide day-to-day support for our Go-To-Market (GTM) teams across Sales, Marketing, and Customer Success. This role ensures smooth operations within our Revenue Tech stack, primarily Salesforce and integrated tools, by resolving user issues, driving adoption, and supporting scalable processes that enable revenue growth. Experience in the background screening industry and a strong understanding of RevOps principles are highly preferred.

Responsibilities

Act as the frontline support for GTM teams using Salesforce and related RevOps tools (., , SalesLoft, Conga CLM, ZoomInfo). Resolve system issues, data discrepancies, and access-related questions quickly and effectively. Partner with RevOps leadership to identify and resolve friction points impacting pipeline visibility, lead flow, deal progression, and client onboarding. Provide responsive and proactive user support, training, and documentation to drive adoption and self-sufficiency. Support the execution of RevOps initiatives by helping maintain clean data, enforcing processes, and ensuring tool alignment with GTM strategy. Collaborate cross-functionally with IT and Operations teams to escalate and resolve technical issues as needed. Assist with user setup, permission management, and role-based configurations. Participate in testing and rollouts of new features, enhancements, and integrations across the Revenue Tech stack. Track support requests and contribute to continuous improvement efforts using feedback and usage trends.

Qualifications

2+ years of experience providing Salesforce and/or RevOps system support, ideally in a B2B SaaS or tech-driven company. Required Certification: One or more of the following Salesforce certifications: Salesforce Certified Administrator Salesforce Platform App Builder Salesforce Business Analyst Familiarity with Go-To-Market team workflows and priorities (., lead management, pipeline tracking, customer onboarding). Excellent communication and customer service skills with a proactive and problem-solving mindset. Experience in the background screening, HR tech, or staffing industry is preferred. Working knowledge of Salesforce Sales Cloud; familiarity with related tools (CPQ, Conga, , SalesLoft, ZoomInfo) is a plus. Understanding of RevOps functions and how technology supports revenue growth and alignment. Ability to translate business needs into system improvements or training. Familiarity with RevOps metrics and concepts like conversion funnels, customer journey mapping, or handoff automation. Experience with ticketing and documentation tools (., Jira, Confluence). Data hygiene best practices and understanding of compliance/security in Salesforce.

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