Cloud Services Ops, Technician

Job Description Our world is transforming, and PTC is leading the way.Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. About PTC (NASDAQ: PTC) PTC enables global manufacturers to realize double-digit impact with software solutions that enable them to accelerate product and service innovation, improve operational efficiency, and increase workforce productivity. In combination with an extensive partner network, PTC provides customers flexibility in how its technology can be deployed to drive digital transformation on premises, in the cloud, or via its pure SaaS platform. At PTC, we don't just imagine a better world, we enable it. Job Title- Cloud Services Operations - Associate Job Location: Gurgaon About Role: - You will be part of the Cloud Services Ops NOC team, which works closely with cross-functional and highly diverse teams, including Technical Support and Infrastructure, to support multiple customers across the globe. Day-To-Day: - Consumes monitoring platforms and reacts to alerts in order to keep the environment running optimally. - Helps suggest new triggers and logging issues based on feedback received from resolving incidents and identifying new issues. - Identifies broken monitors and fixes them using tools and scripts to ensure that the whole environment is reporting correctly. - Begins to shadow colleagues to learn the scripting and self-healing framework to get comfortable with requirements. - Maintains a comprehensive understanding of the supported platforms, on application level only. - Monitors all the high criticality alerting across all monitoring applications to make sure that all alerts are attended to. - Reviews and resolves existing incidents in ITSM platform for all monitors and alerts that need further actions for troubleshooting. - Work in a 24x7 environment. Basic Qualifications: - Bachelor's degree in Engineering (BE/B.Tech) OR Computer Applications (BCA) - Work Experience: 1-3 years Preferred Skills and Knowledge: - Foundational knowledge of SQL and Linux - Solid troubleshooting and debugging skills - Experience in monitoring ETL tools such as Informatica, IICS, or Kettle (PDI) is a plus - Excellent communication and analytical skills Why PTC With a culture that is innovative, inclusive, and inspiring, PTC is the perfect place to build a fulfilling career. We are a diverse ecosystem of more than 6,000 employees worldwide who are making an impact on the industry and on the world. We are passionate, ambitious, and bold. We embrace change and celebrate employees who are challenging the status quo. Innovation happens every day and within every team at PTC. We are curious, lifelong learners who also like to have fun At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity and Affirmative Action Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic identity, disability, or veteran status. Life at PTC is about more than working with today's most cutting-edge technologies to transform the physical world. It's about showing up as you are and working alongside some of today's most talented industry leaders to transform the world around you. If you share our passion for problem-solving through innovation, you'll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here.