▷ Apply in 3 Minutes: Executive Operations

1 day ago


Panchkula India Blue Dart Full time

Job Description Operational - Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for service centre outbound operations - Monitor the daily in scan and out scan of shipments and related paperwork - Conduct daily staff briefings, including communication regarding any operational changes, route changes etc - Distribute pickups among the team and ensure timely pickups from regular customers as per the agreed cut-off times - Reduce nil pickup wastages among regular pickup clients through feedbacks, visits to clients, teleinteraction & overall monitoring of staff wise productivity - Ensure correctness of cash sale bookings in terms of pick up address, pickup times etc; Report pickup exceptions to Customer Service /Sales as feedback - Ensure timely and correct data capture for all pickups - Ensure timely deposit of the cash sales amount collected to accounts - Ensure timely connection of outbound loads onto hubs /warehouse to enable delivery commitments - Monitor and review operations processes on sorting and bagging of shipments - Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel conveyance expenses to staff - Audit of AWBs (Air Way Bills) to detect AWB filling errors and data entry errors for improvement - Monitor Net Service Levels and take corrective actions, if any - Support sales in bills distribution & collections - Ensure safe handling of all shipments at the service center; Handle security exceptions in the service center along with the security team - Monitor performance of staff in the Service Centre and ensure conduct of trainings for regular staff, PDAs, etc. in line with the training programs designed centrally - Ensure adequate manning in terms for full-time employees, PDAs etc - Generate and maintain MIS related to the service center People Provide direction, guidance and support to employees to help them discharge their duties effectively



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