Support Specialist

Job Description About Revolut People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products including spending, saving, investing, exchanging, travelling, and more help our 65+ million customers get more from their money every day. As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution. About The Role Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. They're the voice of our customers, working closely with product teams to improve experiences and keep wow-level service at the heart of Revolut. We're looking for a Support Specialist who takes ownership of customer issues, thinks deeper to find solutions, and contributes to the way we support our customers every day. To support our 24/7 coverage, this role may include night and weekend shifts, which are fully compensated. Up to shape what's next in finance Let's get in touch. What You'll Be Doing - Applying standard procedures to investigate and resolve customer issues with accuracy and care - Handling basic FAQs and troubleshooting support independently, seeking guidance only on complex cases - Delivering high-quality, efficient support on frequent and less complex requests - Gathering relevant information in a structured way to conduct investigations - Performing root-cause analyses (RCA) using set methodologies to ensure accurate outcomes - Meeting service level agreements (SLAs) with quality and consistency - Supporting core product functionality and helping customers with basic product-related queries - Communicating clearly and simply to ensure a great customer experience What You'll Need - A bachelor's degree (must be able to provide at least a provisional certificate) - 18+ months of experience in customer service - Fluency in English (C1 level or higher) - Excellent verbal and written communication skills - The ability to explain complex issues in an easy and understandable manner - Great numeracy, analytical, and IT skills - Impeccable attention to detail - Empathy and love for helping people - Drive and self-motivation, with a highly flexible team-player attitude - An independent problem-solving approach Nice to have - Customer service experience in the financial services industry - Investigative experience Building a global financial super app isn't enough. Our Revoluters are a priority, and that's why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We're doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That's why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team. Important notice for candidates: Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles. - Only apply through official Revolut channels. We don't use any third-party services or platforms for our recruitment. - Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain. We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it's a scam. Report it immediately. By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice