Senior Process Associate

Work Youll Do 1 Contact customers regarding overdue accounts and determine reasons for non-payment 2 Negotiate payment plans and schedules that suit the financial capabilities of customers 3 Track and update customer accounts record payment statuses and collection efforts 4 Resolve billing issues and handle customer inquiries effectively 5 Collaborate with the accounting department to reconcile account discrepancies 6 Report on collection activity and accounts receivable status regularly 7 Comply with federal state and company policies procedures and regulations 8 Maintain a professional demeanor while collecting from customers Team This role will be setup in the Hillenbrand Global shared service Organization Coimbatore India supporting Collections within Hillenbrand This role will have the opportunity to work with and learn from teams that are geographically diverse Asia Europe and North America Basic Qualifications 1 High school diploma or equivalent Bachelor s degree in Finance Business Administration or related field is a plus 2 5 years of proven experience in a collections role 3 Strong knowledge of collections regulations and procedures 4 Excellent communication negotiation and customer service skills 5 Proficiency in Microsoft Office and other financial software 6 Strong analytical skills and attention to detail 7 Ability to handle sensitive and confidential information Who we are Milacron is a global leader in the manufacture distribution and service of highly engineered and customized systems within the 27 billion plastic technology and processing industry We are the only global company with a full-line product portfolio that includes hot runner systems injection molding extrusion equipment We maintain strong market positions across these products as well as leading positions in process control systems mold bases and components maintenance repair and operating MRO supplies for plastic processing equipment Our strategy is to deliver highly customized equipment components and service to our customers throughout the lifecycle of their plastic processing technology systems Milacron is an Operating Company of Hillenbrand Hillenbrand NYSE HI is a global industrial company that provides highly-engineered mission-critical processing equipment and solutions to customers in over 100 countries around the world Our portfolio is composed of leading industrial brands that serve large attractive end markets including durable plastics food and recycling Guided by our Purpose xe2x80x94 Shape What Matters For Tomorrowxe2x84xa2 xe2x80x94 we pursue excellence collaboration and innovation to consistently shape solutions that best serve our associates customers communities and other stakeholders To learn more visit www Hillenbrand com EEO The policy of Hillenbrand Inc is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual s age race color sex religion national origin disability sexual orientation gender identity expression or veteran status Additionally Hillenbrand Inc and our operating companies are committed to being an Equal Employment Opportunity EEO Employer and offers opportunities to all job seekers including individuals with disabilities If you need a reasonable accommodation to assist with your job search or application for employment email us at recruitingaccommodations hillenbrand com In your email please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying At Hillenbrand everyone is welcome to apply and Shape What Matters for Tomorrow