Engagement Manager
3 weeks ago
The Executive Centre (TEC) opened the doors to the first Executive Centre in 1994 and today boasts over 220+ centres in 36 cities and 16 markets. The Executive Centre caters to ambitious professionals and industry leaders looking for more than just an office space - they are looking for a place for their organisation to thrive. TEC has cultivated an environment designed for success with a global network spanning Greater China, Southeast Asia, North Asia, India, Sri Lanka, the Middle East, and Australia, with sights to go further and grow faster. Each Executive Centre offers a prestigious address with the advanced infrastructure to pre-empt, meet, and exceed the needs of our ambitious Members. Walking with them through every milestone and achievement; empowering them to succeed. Privately owned and headquartered in Hong Kong, TEC provides first class Exclusive and Shared Workspaces, Business Concierge Services, and Meetings & Events facilities to suit any business' needs. For more information, please visit www.executivecentre.com Job Title: Engagement Associate/Engagement Manager As an Engagement Associate, you will play a pivotal role in delivering unparalleled customer service, acting as the ‘face’ of TEC for members and clients. You will maintain a professional, proactive, and customer-service-oriented persona to enhance the overall member experience. Responsibilities: Daily Operations: Maintain professionalism at the front counter, responding to guests and clients' needs. Efficiently handle telephone calls with a clear and concise tone. Manage office unit and PABX system setups. Organise postage, courier services, mail handling, and deliveries. Coordinate conference room bookings and refreshments for meetings. Handle secretarial and administrative tasks for clients as needed. Conduct seamless check-in and check-out processes. Perform up-selling and cross-selling to maximize revenue. Service Standards: Address and resolve inquiries, complaints, and feedback promptly. Suggest improvements to service standards in collaboration with the Centre-in-Charge. Maintain TEC’s high service standards at all times. Internal Coordination: Build professional relationships with colleagues and stakeholders. Support local operations in driving profitability, efficiency, and productivity. Key Performance Indicators (KPIs): Client Engagement: Deliver exceptional service and anticipate client needs. Effective Communication: Practice active listening and ensure clarity in feedback. Collaboration: Exhibit a cooperative attitude and share knowledge within the team. Revenue Maximisation: Contribute to driving service revenue. Operational Efficiency: Demonstrate proactive multitasking skills. Professional Appearance: Consistently meet TEC grooming standards. Centre Maintenance: Uphold the look, feel, and operational efficiency of TEC centres. Requirements: Up to 6 years of customer service or administrative experience in a hospitality environment (e.g., hotel front desk). Excellent interpersonal and communication skills; customer-oriented mindset. Fluency in local language and English. Strong multitasking abilities with attention to detail under pressure. Proficiency in Microsoft Word, Excel, and PowerPoint. Willingness to occasionally work overtime. Please email your CV to careers@executivecentre.com
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Gurgaon, Haryana, India EXL Talent Acquisition Team Full timeKey Responsibilities:Leadership & Team ManagementLead, mentor, and develop a global team of 50+ catastrophe modelling and exposure management professionals. Foster a culture of performance, collaboration, and innovation within the team. Oversee workforce planning, capacity optimization, and skill development across multiple delivery locations. Champion...
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Gurgaon, Haryana, India EXL Full timeKey ResponsibilitiesLeadership & Team ManagementLead, mentor, and develop a global team of 50+ catastrophe modelling and exposure management professionals.Foster a culture of performance, collaboration, and innovation within the team.Oversee workforce planning, capacity optimization, and skill development across multiple delivery locations.Champion...
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Engagement Manager
2 weeks ago
Gurgaon, Haryana, India Prescient Healthcare Group Full timeAbout YouDo you want to specialise in drug development or commercialisation strategy? Do you want to support biopharmaceutical drug development or commercialisation strategy? Are you looking to become the catalyst between clinical and commercial success? Prescient is looking for seasoned consultants or engagement managers to join us as an Engagement Manager...
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Gurgaon, Haryana, India EXL Full timeDescriptionKey Responsibilities:Leadership & Team ManagementLead, mentor, and develop a global team of 50+ catastrophe modelling and exposure management professionals.Foster a culture of performance, collaboration, and innovation within the team.Oversee workforce planning, capacity optimization, and skill development across multiple delivery...
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Gurgaon, Haryana, India Amazon Full timeAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sectorAs an Engagement Manager, you will collaborate with AWS consultants, partner, and client teams to create and execute a plan to...
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Employee Engagement Manager
1 day ago
Gurgaon, Haryana, India Policybazaar Full timeJob Description-Job Role- Manager- Human Resources (Employee Engagement)Location- GurgaonRoles & Responsibilities-• Design & Implement Engagement Strategies: Create and execute innovative engagement initiatives that align with PBs culture pillars, fostering a positive and inclusive workplace.• Plan & Execute Organization-wide Events: Lead end-to-end...
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Gurgaon, Haryana, India Amazon Full timeAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sectorAs an Engagement Manager, you will collaborate with AWS consultants, partner, and client teams to create and execute a plan to...
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Associate Engagement Manager
3 days ago
Gurgaon, Haryana, India Incedo Full timeCompany Overview Incedo is a US-based consulting, data science and technology services firm with over 3000 people helping clientsfrom our six offices across US, Mexico and India. We help our clients achieve competitive advantage throughend-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, anddesign...
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Tutor Community Engagement Manager
2 weeks ago
Gurgaon, Haryana, India Cuemath Full timeJob Overview:We are seeking an experiencedTutor Community Engagement Managerto lead and grow our tutor community. This role is responsible for fostering engagement, managing communication strategies, and driving tutor participation across multiple channels. The ideal candidate should have a dynamic personality, capable of leading large community sessions and...
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Customer Engagement Manager
2 weeks ago
Gurgaon, Haryana, India Johnson Controls Full timeWho we are?Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world's largest portfolio of building products, technologies, software, and...
