Customer Engagement Manager

Who we are?

Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world's largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We're helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality. Sustainability is a top priority for our company.

We committed to invest 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place.

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Why JCI:

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What You Will Do:

The Client Consultant will be responsible for driving sales and customer engagement within the Sensormatic Solutions – Traffic insights vertical ) . This is a quota-carrying role with commission eligibility. The position focuses on managing existing customer relationships, generating new business opportunities, and delivering technology and data solutions to retail clients.

How You Will Do It:

• Establish and maintain strong relationships with key customers through regular engagement and strategic communication.
• Service existing customers by ensuring timely delivery of technology and data solutions.
• Respond to RFPs, requisitions, and proposals within the assigned region.
• Drive lead generation and new business acquisition, including competitive displacement strategies.
• Manage a long-term sales pipeline and identify opportunities for growth.
• Collaborate with internal teams to ensure seamless delivery and customer satisfaction.
• Customer connects and engagement frequency.
• Timely and accurate response to RFPs and requisitions.
• Achievement of sales quota and revenue targets.
• Lead generation and conversion rate.
• Customer retention and satisfaction scores.

What We Look For:

• Bachelor's degree or a related field.
• Understanding of retail technology space and working relationships with Key industry players
• 7–10 years of experience in sales, preferably selling into malls and retail environments.
• Proven track record in quota-carrying roles
• Excellent presentation and persuasion skills, capable of influencing at all levels.
• High level prospecting skills and proactive behavior.
• Willingness to travel as required.
• Unquestionable integrity and ethics.
• A results-driven mentality with a can-do attitude and ability to provide out-of-the-box solutions.

Diversity & Inclusion Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers' vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our D&I mission elevates each employee's responsibility to contribute to our culture. It's through these contributions that we'll drive the mindsets and behaviors we need to power our customers' missions. You have the power. You have the voice. You have the culture in your hands.