
Head- Reverse Pickup with Quality Control
3 weeks ago
Objective: Build and scale Reverse Pickup + Quality Check (RVP-QC) across India for return-heavy sectors (Fashion, Electronics, etc.) in both B2B and B2C.
Key Responsibilities:
- Design & implement scalable RVP-QC ops + tech workflows.
- Develop SOPs, fraud control, and QC audit systems.
- Own P&L; drive GTM (Go To Market), pricing, and client onboarding.
- Collaborate across Product, Tech, Ops, HR, Sales & Finance.
- Track KPIs like QC accuracy, TAT, NPS & improve SLA adherence.
Requirements:
- 7–12 yrs in logistics/supply chain; 5+ yrs in leadership.
- Strong experience in reverse logistics, QC, and tech integration.
- Excellent cross-functional leadership & customer success mindset.
Goal (12–18 months):
- National rollout with 5–10 enterprise clients.
- QC accuracy >98%, TAT 60.
- Establish RVP-QC as a market differentiator.
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