(Urgent) Manager

4 weeks ago


Gurugram India EXL Full time

Job Description Job Summary We are seeking a highly analytical and detail-oriented Senior Analyst to join our team for the Complaints Data Analysis and Resolution project. The ideal candidate will be responsible for analyzing customer complaints data, identifying root causes, and driving actionable insights to improve customer experience and operational efficiency. Key Responsibilities - Analyze large volumes of customer complaints data to identify trends, patterns, and root causes. - Develop dashboards and reports to monitor complaint metrics and resolution effectiveness. - Collaborate with cross-functional teams (Operations, Customer Service, Product, etc.) to recommend and implement data-driven solutions. - Design and execute data models to predict complaint volumes and resolution timelines. - Ensure data quality, integrity, and consistency across all reporting platforms. - Present findings and recommendations to senior stakeholders in a clear and impactful manner. - Support continuous improvement initiatives by identifying gaps and opportunities in complaint handling processes. Required Qualifications: - Bachelor's or Master's degree in Data Science, Statistics, Economics, Business Analytics, or related field. - 46 years of experience in data analysis, preferably in customer experience or operations. - Proficiency in SQL, Excel, and data visualization tools (e.g., Power BI, Tableau). - Strong analytical thinking and problem-solving skills. - Excellent communication and stakeholder management abilities. - Experience with Python/R for data analysis is a plus.



  • Gurugram, Gurugram, India Quintessentially Full time

    Job Description Company Overview: About Us: Founded in 2000 in London by Aaron Simpson, Ben Elliot, and Paul Drummond, Quintessentially is the world's leading luxury lifestyle management and concierge group. With over 35 offices globally, speaking 51 languages, and representing 59 nationalities, we provide unparalleled access and bespoke services to a...

  • Assistant Manager

    1 week ago


    Gurugram, Gurugram, India Bank of America Full time

    Job Description Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a...


  • Gurugram, Gurugram, India Appsoleut Games Full time

    Job Description Appsoleut Games is a passion driven, fast growing mobile gaming studio based out of Gurgaon, India. Our MISSION is to soon become a leader in the Mobile Gaming Industry, internationally. We develop vehicle-based games in the simulation, driving and racing genre. Our games have done us proud by consistently staying in the Top 30 games in the...


  • Gurugram, Gurugram, India Wellbeing Nutrition Full time

    Job Description About Us: Wellbeing Nutrition is revolutionising the nutraceutical industry by providing high-quality, science-backed supplements and wellness products directly to consumers. Our mission is to empower individuals to take control of their health and well-being through education, transparency, and access to premium nutritional products. About...

  • Executives [Urgent]

    4 weeks ago


    Bengaluru, India EXL IT service management Full time

    Job Description - Processing of all kinds of invoices received from the client - Month-end responsibilities include ensuring that all invoices are processed by month-end - Discrepancy Handling -Research & resolve outstanding RNI balances over 60 days old - Query Handling -Provide excellent customer service by responding to email requests within 24 Hrs -...


  • Gurugram, India Bank of America Full time

    Job Description Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a...


  • Gurugram, India White Force Full time

    Job description Urgent opening for Relationship manager in Gurgaon location Client-City Mall Position-Relationship ManagerNo Of Openings-5Locations-DelhiSkill Set-HardworkingJob Description--Experience-1 Years - 2 YearsJob Type-Full TimeIndustry-FMCG / Food / BeveragesSalary-₹20000-₹30000Gender-male Interested candidates can contact HR Kanchan...


  • Gurugram, Gurugram, India HYGENCO - The Hydrogen Company Full time

    Job Description Responsibilities - Act as a centralised hub to improve Multiple Overall Project Execution, consistency, and the achievement of organisational goals - To forecast and visualise, and Report in Advance the possible Bottlenecks or Project Delays that may occur during the Life span of a Project - To Suggest Guidelines to minimise project Delays...


  • Gurugram, Gurugram, India InsuranceDekho Full time

    Job Description We are seeking a dynamic Associate Relationship Manager to join our team in Gurugram. This role is perfect for someone with 1-3 years of experience in the insurance sector, specializing in sales and business development. The ideal candidate will have a strong background in managing and expanding customer relationships, specifically within the...

  • Urgent! Manager

    2 weeks ago


    Gurugram, Gurugram, India Macquarie Group Full time

    Job Description Join our Macquarie Asset Management Finance team and be part of a dynamic and collaborative work environment. You will have the opportunity to gain relevant exposure and grow in the areas of accounting, tax, financial and management reporting. At Macquarie, our advantage is bringing together diverse people and empowering them to shape all...