Apply Now: Associate

3 weeks ago

Bangalore Karnataka, India HCLTech Full time

Designation Associate No of Positions 1 Skill Primary Application Operations-Application Support-Application Operations Posting About HCLTech HCLTech is a global technology company spread across 60 countries delivering industry-leading capabilities centered around digital engineering cloud and AI powered by a broad portfolio of technology services and products We work with clients across all major verticals providing industry solutions for Financial Services Manufacturing Life Sciences and Healthcare Technology and Services Telecom and Media Retail and CPG and Public Services We re powered by our people a global diverse multi-generational talent - representing 161 nationalities whose unique spark perspective and boundless passion drive our culture of proactive value creation and problem-solving Our purpose is to bring together the best of technology and our people to supercharge progress for everyone everywhere our clients partners their stakeholders communities and the planet As a company we are deeply focused on accelerating our ESG agenda We are also creating technology-enabled sustainable solutions with and for our clients and partners We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible inclusive and beneficial to all our stakeholders in the long term We have committed to achieving net zero by 2040 To learn more about how we can supercharge progress for you visit Administrator Support Operations Job Summary To independently resolve tickets provide on call support and doing root cause analysis to ensure positive customer feedback 1 Key Responsibilities 1 To adhere to quality standards regulatory requirements and company policies 2 To provide support for on call escalations and doing root cause analysis of given issue 3 Work on value adding activities such Knowledge base update management Training freshers coaching analysts 4 To independently resolve tickets within agreed SLA of ticket volume and time 5 To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions Reopen Cases

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    Bangalore, Karnataka, India Wipro Full time

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