Service Quality Engineer

Company DescriptionExperian is a global data and technology company powering opportunities for people and businesses around the world We help to redefine lending practices uncover and prevent fraud simplify healthcare create marketing solutions and gain deeper insights into the automotive market all using our unique combination of data analytics and software We also assist millions of people to realize their financial goals and help them save time and money We operate across a range of markets from financial services to healthcare automotive agribusiness insurance and many more industry segments We invest in people and new advanced technologies to unlock the power of data As a FTSE 100 Index company listed on the London Stock Exchange EXPN we have a team of 22 500 people across 32 countries Our corporate headquarters are in Dublin Ireland Learn more at experianplc com Job descriptionService Quality Engineer Locations Hyderabad India Experian is looking for a talented Service Quality Engineer that can thrive in a fast paced agile environment supporting projects and developers using innovative technologies You will be a key player in ensuring our platform delivers the highest levels of quality supporting Experian s delivery of service to consumers This is a highly technical role requiring excellent technical skills supporting a powerful enterprise level data platform built on Java Python and Kafka operating in AWS Cloud Service Quality Engineers investigate the root cause of product issues we quantify their scope and impact and when we can t fix them ourselves we work with our Platform and Engineering teams to reach a solution and establish testing to avoid regression The Service Quality team owns and approaches platform service quality with a holistic lifecycle approach throughout SDLC and Post-deployment The Service Quality Team will manage issues from first symptom to their eventual resolution communicating with our customers and internal stakeholders throughout the process with a focus on protecting the consumer permissioned data our platform manages The Service Quality Team uses this experience to develop and improve testing automation measurement and monitoring in order to prevent such incidents from happening in the first place Service Quality has ambitious and aggressive goals and we work on interesting cross-functional projects in order to achieve them We are made up of inquisitive puzzle-solving technical team players who leverage an automation-first mindset to drive efficiencies and solve problems Essential Duties Responsibilities Hands-On active collaboration as core member of the service quality team improving the platform s delivered service Incident ownership from first symptom to their eventual resolution Troubleshoot CPD data source connectivity and batch processing incidents Perform root cause analysis documented and managed thoroughly using internal incident management tools Simulate or recreate incident details to debug complex platform issues and decode underlying business logic Design and develop tightly integrated monitoring solutions for the consumer permissioned platform for continuous evaluation with an emphasis on stability and performance Document troubleshooting and problem resolution steps thoroughly Produce clear and complete root cause analysis and impact analysis reports Participate in on call rotation including some weekend support and hand-off of issues between onsite and offshore Diligently observe and maintain Standards for Regulatory Compliance and Information Security As part of the responsibilities for this role you will understand and readily support Experian s established corporate business practices policies internal controls and procedures designed to create value and minimize risk Qualifications 4 years of experience supporting a commercial online software-based product including troubleshooting validation testing and analysis Recent cloud technology experience preferably AWS Fargate S3 RDS Lambda Experience with log and application management tools such as Splunk Cloudwatch DataDog Hands-on experience with test automation tooling frameworks and principles focusing on APIs UI performance testing Extensive experience gathering and assessing specifications and requirements Comfortable in a dynamic environment with the ability to adapt to various technologies and simultaneously work on multiple projects High degree of expertise and experience in Communication verbal written and Negotiation skills Documentation Skills Additional Preferred Experience Experience supporting product development for financial services businesses Experience supporting data science efforts and machine learning systems Extensive experience building systems supporting financial services businesses Familiarity creating and using Docker Kubernetes OpenShift Security and privacy compliance GPDR CCPA ISO 27001 PCI HIPAA etc experience a plus Knowledge and or use of DDA FDX OFX and or FIX Hands-on experience with Snowflake Kafka ElasticSearch is highly desirable Recent hands-on Experience building supporting commercial systems managing PII secure or sensitive data and transactions including server-side development developing APIs including REST JSON APIs AWS Certification is a plus You may NOT enjoy this role or team if you Are pessimistic about new technology Prefer discussing theories more than conducting experiments Loathe the idea of dressing up for Halloween Want to focus only one thing at a time Think deadlines and schedules are silly non-senseQualificationsQualifications Bachelors in Computer Engineering or similar degree Additional InformationOur uniqueness is that we truly celebrate yours Experian s culture and people are key differentiators We take our people agenda very seriously and focus on what truly matters DEI work life balance development authenticity engagement collaboration wellness reward recognition volunteering the list goes on Experian s strong people first approach is award winning Great Place To Work in 24 countries FORTUNE Best Companies to work and Glassdoor Best Places to Work globally 4 4 Stars to name a few Check out Experian Life on social or our Careers Site to understand why Experian is proud to be an Equal Opportunity and Affirmative Action employer Innovation is a critical part of Experian s DNA and practices and our diverse workforce drives our success Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age If you have a disability or special need that requires accommodation please let us know at the earliest opportunity Experian Careers - Creating a better tomorrow together