Manager - Sales & Commercial - Digital Ad Operations

Ready to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team that s shaping the future this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at and on and Inviting applications for the role of Manager or Senior Manager - Digital Ad Operations We are seeking a detail-oriented and proactive Ad Operations Manager In this role the objective is to supporting senior management overseeing daily operations supervising and motivating staff managing customer service handling administrative tasks like scheduling and inventory and ensuring compliance with company policies and goals Also to improve the quality of service of the Ad Ops team and to minimize incidents and ensures the same by filtering all errors in campaign creative set-up before campaign is launched Responsibilities An Operations Manager ensures daily business activities run efficiently by overseeing processes managing resources and leading teams to achieve organizational goals Their responsibilities include strategic planning budget management process optimization quality control ensuring regulatory compliance and collaborating with other departments They analyze performance metrics identify areas for improvement manage vendor relationships and support staff development and motivation Core Responsibilities Process Management Streamlining workflows managing daily operations and implementing best practices to improve efficiency and productivity Strategic Planning Developing and implementing strategies to achieve business objectives and foster sustainable growth Resource Management Overseeing budgets managing resources like materials and finances and ensuring efficient allocation to support operational goals Staff Team Leadership Recruiting training and mentoring staff fostering a positive work culture and managing team performance to maximize productivity Performance Monitoring Establishing performance metrics KPIs analyzing data to identify operational bottlenecks and preparing reports on performance Quality Control Conducting checks and implementing systems to ensure products and services meet quality standards and customer expectations Compliance Safety Ensuring operations comply with company policies legal regulations and safety standards Stakeholder Management Collaborate with Clients leadership to represent business trends reviews to align operations with organizational goals and build strong relationships Interdepartmental Collaboration Working with other departments to align operational processes with overall organizational objectives and goals Problem-Solving Identifying operational inefficiencies and developing solutions to enhance quality efficiency and customer satisfaction Qualifications we seek in you Minimum Qualifications Bachelor s degree in marketing communications business administration digital media or a related field Strong hold on client management and team management Detail-oriented with a focus on accuracy and quality Understanding of campaign management process and ad functionality Sound understanding of the digital media ecosystem social media and related fields Strong understanding of programmatic media is strongly preferred Proven experience in quality assurance preferably in the online advertising domain Familiarity with ad serving technologies ad networks and digital marketing concepts e g Google Campaign Manager DV360 or similar Comfortable working in day or night shifts rotational Excellent communication interpersonal and organizational skills Strong analytical and problem-solving skills strong excel working knowledge Strong skills in managing Operations Data Analysis Preferred Qualifications Skills Ability to work independently and as part of a team Experience with Digital CTV OTT advertising platforms is preferred an added value Knowledge of HTML JavaScript tags and third-party ad tracking Understanding of digital media metrics and reporting Attention to the details Ability to collaborate effectively with multiple teams Strong skills in managing Operations Data Analysis Why join Genpact Be a transformation leader - Work at the cutting edge of AI automation and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career - Get hands-on experience mentorship and continuous learning opportunities Work with the best - Join 140 000 bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training