Sf Dev- Service Cloud + Integration

2 weeks ago

Chennai Tamil Nadu, India NTT DATA Full time

Position Overview We are looking for an experienced Salesforce Developer with strong expertise in Service Cloud and system integrations The ideal candidate will have 5 years of Salesforce development experience with hands-on knowledge of customizing Service Cloud features building scalable solutions and integrating Salesforce with external systems and applications Key Responsibilities Design develop and implement custom solutions within Salesforce Service Cloud Configure and enhance Service Cloud capabilities including Case Management Omni-Channel Knowledge CTI Telephony and Service Console Develop and maintain Apex classes triggers Lightning Web Components LWC Aura Visualforce and Flows Build manage and optimize integrations between Salesforce and external systems using REST SOAP APIs middleware MuleSoft Dell Boomi Informatica etc and ETL tools Work closely with business analysts and solution architects to translate requirements into scalable technical designs Implement and maintain security controls profiles permission sets and sharing rules Develop unit tests and perform code reviews to ensure code quality and adherence to best practices Troubleshoot and resolve production issues ensuring high availability and performance of integrations Collaborate in Agile Scrum teams and participate in all phases of the SDLC Stay updated with Salesforce release features and recommend improvements Required Skills Experience 5 years of Salesforce development experience with strong focus on Service Cloud Proficiency in Apex LWC Aura Visualforce SOQL SOSL JavaScript HTML CSS Hands-on experience with Service Cloud features Case Routing Knowledge Base Omni-Channel CTI integrations Strong experience in API-based integrations REST SOAP integration patterns and middleware platforms MuleSoft preferred Knowledge of asynchronous processing Batch Apex Future Queueable Platform Events Familiarity with CI CD tools Copado Gearset AutoRabit Jenkins and version control Git Solid understanding of Agile methodologies and collaborative development Excellent communication problem-solving and troubleshooting skills Nice-to-Have Skills Salesforce Platform Developer I II certifications Salesforce Service Cloud Consultant certification Experience with MuleSoft Anypoint Platform or similar integration tools Knowledge of Service Cloud Voice Einstein Bots or Field Service Exposure to data migration tools Data Loader Informatica Jitterbit etc Education Bachelor s or Master s degree in Computer Science Information Technology or related field or equivalent professional experience

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