SFDC Dev- Service Cloud + Integration

JOB DESCRIPTION Req ID:     We are currently seeking a SFDC Dev- Service Cloud + Integration to join our team in Chennai, Tamil Nādu (IN-TN), India (IN). "Job Summary We are looking for an experienced Salesforce Service Cloud Lead Developer to lead the design, development, and delivery of enterprise-grade CRM solutions on the Salesforce platform. The ideal candidate will combine strong technical expertise with leadership capabilities to guide a team of developers, collaborate with stakeholders, and ensure high-quality Service Cloud implementations aligned with business objectives. Key Responsibilities Lead end-to-end technical delivery of Salesforce Service Cloud projects — from requirement analysis to deployment and post-go-live support Architect scalable and high-performing Service Cloud solutions, leveraging core features such as Omni-Channel, Case Management, Knowledge, CTI, and Live Chat Provide technical leadership and mentorship to Salesforce developers and administrators Design and review Apex classes, LWC components, triggers, and integration frameworks to ensure adherence to Salesforce best practices and governance standards Define and enforce coding standards, design patterns, and DevOps practices (e.g., Git, Copado, Jenkins pipelines) Collaborate closely with functional consultants, business analysts, and architects to translate business needs into technical solutions Drive integration architecture between Salesforce and external systems using REST/SOAP APIs and middleware platforms (MuleSoft, Dell Boomi, Informatica, etc.) Ensure security compliance, data integrity, and performance optimization of Salesforce applications Participate in pre-sales discussions, solution estimation, and technical proposal development as needed Required Skills & Qualifications Salesforce Certifications: Mandatory: Platform Developer I & II Preferred: Service Cloud Consultant, Application Architect, or System Architect Expert-level knowledge of Apex, LWC, SOQL, SOSL, REST/SOAP APIs Hands-on experience with Omni-Channel, Email-to-Case, Web-to-Case, Knowledge, and CTI integrations Strong understanding of Salesforce data model, security, sharing, and governor limits Experience leading onshore/offshore teams and managing multiple workstreams in parallel Familiarity with Agile/Scrum delivery frameworks Excellent communication, stakeholder management, and solution presentation skills Preferred Qualifications Experience with Einstein Bots, FSL (Field Service Lightning), or Salesforce Industries (Vlocity) Knowledge of CI/CD automation, DevOps, and Test-Driven Development (TDD) on Salesforce Experience in enterprise integrations involving large datasets and complex business logic Proven track record in mentoring teams, conducting code reviews, and ensuring technical excellenc" About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at