Front Office Executive

6 Nov 2025 Business Unit Taj Fateh Prakash Palace Udaipur Department Front Office Description About IHCL Indian Hotels Company Limited IHCL is a part of the Tata Group and is one of South Asia s largest and most iconic hospitality companies With a legacy of over 120 years we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels resorts and palaces Careers at IHCL At IHCL we believe our employees are our greatest asset We are committed to fostering a dynamic work environment that encourages innovation collaboration and personal growth Join us in creating memorable experiences and shaping the future of hospitality Explore exciting career opportunities with us and be a part of a vibrant team that values passion excellence and diversity Job Objective To ensure smooth running of front office operations with the objective of delivering seamless customer service to maximize guest satisfaction within the limits of corporate guidelines and standards Essential Job Tasks Areas of Responsibility Financials Works on assigned goals and prioritizes organizes and accomplishes the task along with the team Assists the Front Office Manager Duty Manager in co-ordinating with various other departments in order to ensure personalized prompt and flawless service to all guests Focuses on generating incremental revenue through Early Check-in and Late Check-outs Encourages the team to cross sell other hotel services like Spa Restaurants Travel Services Monitors the business of competition hotels in terms of new accounts and rates Ensuring charging Early check in and Late checkout Revenue Levers charges and maximizing revenues Escalate to the room s controller in case the assigned room is not ready or as per guest preference Upgrade the room in case the guest is willing to pay the difference in amount after checking the rooms availability Leverage upselling opportunities to the guest to maximize revenues Process Receive calls relating to front desk related work rate queries and reservations then responding accordingly Forwarding any calls to relevant department Receive wake-up call request from guests and record it in the wake call book and submit to the telephone operators Escalate to the room s controller in case the assigned room is not ready or as per guest preference Upgrade the room in case the guest is willing to pay the difference in amount after checking the rooms availability Leverage upselling opportunities to the guest to maximize revenues Ensure smooth check -out by keeping the bill ready with all the supporting documents Inform the bell desk of any baggage assistance required by the guest Seek feedback from the guest escalate any complaints to the higher authority so that a proper and quick service recovery is done Ensuring charging Early check in and Late checkout Revenue Levers charges and maximizing revenues Maintain daily records and prepare various report - airport pick up report arrival report and guest in house report and as per request of the management Ensuring Guest Outstanding is within the high balance limits of hotels and GOP is secured for in-house guest Ensure proper shift closures with adherence to statutory and TPAM guildlines In addition to the above-mentioned duties and job functions any other assignment given on an occasional basis or daily basis by the immediate superior or the management Customer Actively seeks information to understand and address guests needs Prepares reports of guest feedback on TrustYou Guest Email Feedback System and on Social Media Platforms and ensures appropriate corrective action is taken in consultation with the Duty Manager Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results People Staffing and Scheduling of the shift and allocation of duties in the absence of Duty Manager Assists in the learning and development of the team Establishes and maintains open and collaborative relationships with associates and ensures associates do the same within the team Required Qualifications Degree in Hospitality Management Work Experience At least 1 year of relevant experience at a managerial position or 3 years of relevant experience at a supervisory level Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL At IHCL we celebrate diversity and are committed to creating an inclusive environment for all employees We are proud to be an equal opportunity employer and do not discriminate based on race color religion gender sexual orientation age national origin disability or any other status protected by applicable law We encourage all qualified individuals to apply and join our team where every voice is valued and respected