Order Handler

About the Company In Alfa Laval we are every single day contributing to a more sustainable future for our planet through engineering innovation Our global team designs and implements the refining recycling and purifying process that allow our customers to be better themselves You will find our work in leading applications for water purification clean energy food production waste processing pharmaceutical development and much more The people of Alfa Laval enjoy the freedom to pursue ideas and the resources to see those ideas to become reality in an environment that welcomes drive courage and diversity The result is a company where we all can be very proud of what we do Our core competencies are in the areas of heat transfer separation and fluid handling We are dedicated to optimizing the performance of our customers processes our world-class technologies our systems equipment and services must create solutions that help our customers stay ahead Please feel free to peruse our website Join our team as we embark on an exciting growth journey We are actively seeking a talented and skilled individual to become a valuable addition to our existing team If you re passionate about making a difference and thrive in a collaborative environment this opportunity is perfect for you Apply now and be a part of our success story Customer Excellence Team in the Middle East is looking for an experienced Order Handler to be based in our office in Pune India The mission of a Customer Support Standard is to provide a superior experience to our customers by successfully managing the end-to-end customer orders The position requires teamwork between internal and external sales teams with the aim to enhance overall Customer experience Key Tasks -Own Execute and Manage the order processes order to Invoice via ERP System iScala - Place orders to internal factories and external suppliers -Order Booking in ERP system receiving acknowledgment from factory and providing order acknowledgment to customers - Follow up co-ordinate to ensure delivery is done in line with the incoterms delivery time and agreed costs - Timely escalation and resolution of issues arising during order handling process - Handle Import export documentations and logistics requirements - Order backlog and goods movement inventory follow up - Timely Invoicing once delivery obligations are met - Ensure customer is always informed on the order status and respond to customer queries promptly - Ensure compliance to standard business processes throughout order execution process - Develop intra organizational network to ensure smooth and timely execution of customer orders - Effectively communicate with factories suppliers and other stake holders within and outside the organization - Should be able to work under pressure collaborate with different stake holders and prioritize customer needs according to changing business objectives -Owner of internal compliance process - Reviewing customers Purchase order and our offer to check and find if any gap or non-compliance -Being the single point of contact to the Customer and accomplishing the business goals in terms of cost time quality taking support from internal stake holders -Updating BU managers about order status on monthly basis and highlighting issues like -payments and delays and to customer as well -Invoicing and submission of supporting documents as per PO requirements -Handling Logistics order administration Review and finalization of shipping documents -Preparation and submission of Letter of credit documents Who you are - You are a self-motivated team player with the ability to easily network in an international and cross-cultural environment - You are a solution-driven task and result-oriented person with a strong customer mindset - A focus on continuous improvement is in your DNA - Excellent communication interpersonal and collaboration skills are essential as you will be working closely with business stakeholders within and outside the organization - Ability to work in a fast-paced environment multitask prioritize make quick decisions collaborate to make things happen and enjoy working towards deadlines Workplace Hierarchy The position is based in India Pune reports to the Team Manager Customer Support Marine Division MEA Region Competencies Profile xc2xb7 Strong customer service orientation and sense of urgency xc2xb7 Savvy in using digital tools and data interpretation xc2xb7 Self-Organized xc2xb7 Good communication and interpersonal skills ability to express ideas clearly both in written and verbal formats xc2xb7 Organized methodical and ability to solve problems xc2xb7 Proactive and has courage to deliver good or bad news xc2xb7 Knowledge of order management order execution document control xc2xb7 Strong attention to detail and follow-up skillset xc2xb7 Good Experience in ERP xc2xb7 Commercial Incoterms knowledge xc2xb7 Knowledge of handling Letter of credit Shipping and guarantees is preferable xc2xb7 Ability to prioritize and manage multiple tasks simultaneously xc2xb7 Ability and open to learn new things and adaptive to new requirements xc2xb7 Ability to work as part of a team xc2xb7 Strong working knowledge of Microsoft Office and Email systems specifically strong excel skills Qualifications experience A Bachelor s degree The ideal candidate will have minimum 4-5 years of experience in a similar role or in industrial equipment manufacturing company We always look for both experience and potential so if you think you have what it takes to join us and are curious to find out more apply We care about diversity inclusion and equity in our recruitment processes We also believe behavioral traits can provide important insights into a candidate s fit to a role To help us achieve this we apply Pymetrics assessments and upon application you will be invited to play the assessment games