Customer Service Manager

1 week ago

Gurugram, India Acme Services Full time

Job Description Responsibilities: - Team Leadership & Management: Lead and manage a team of customer service personnel, providing guidance, coaching, and performance oversight to ensure high levels of service delivery. - Operational Oversight: Provide leadership and support to field sales/support activities, various business groups, and/or the corporate organization in the areas of sales administration, order fulfillment, and general support administration. - Strategic Planning & Control: Plan, organize, direct, and control the activities and staff necessary to deliver effective solutions, consulting services, and operational controls to one or more defined business areas or processes. - Organizational Strategy Development: Develop and implement organizational strategies that are closely aligned with the needs of external customers, industry trends, market demands, and internal business partner objectives. - Customer Satisfaction: Take full responsibility for achieving and exceeding defined customer satisfaction goals, continuously striving to enhance the customer experience. - Process Improvement: Identify opportunities for process improvements within customer service operations to enhance efficiency, quality, and responsiveness. - Stakeholder Collaboration: Collaborate effectively with various internal departments to ensure seamless customer interactions and integrated service delivery. Required Skills: - Proven experience in managing customer service personnel. - Strong leadership abilities with experience in guiding field sales/support activities and business groups. - Expertise in sales administration, order fulfillment, and support administration. - Ability to plan, organize, direct, and control activities and staff to provide solutions and consulting. - Demonstrated ability to develop organizational strategies aligned with customer and business needs. - Track record of achieving customer satisfaction goals. - Excellent communication, interpersonal, and problem-solving skills.

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