Customer Service

3 weeks ago

Chennai Tamil Nadu, India Sutherland Full time

Company Description Sutherland specializes in Digital Engineering offering advanced Al Automation Cloud Engineering and Advanced Analytics solutions We partner with iconic global brands providing market-leading technologies and business process excellence With over 200 patented inventions we drive digital transformation optimize business operations and pioneer innovative solutions through our seamless as-a-service model Our proven strategies and agile execution enable us to engineer digital outcomes for every client we serve Learn more at Resolves Customer issues questions concerns with effective clear and professional written and oral communication in Mandarin Provides prompt and efficient service to Vendors including the appropriate escalation of Vendors issues Builds Platform and business knowledge to better serve Vendors Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources policies and procedures Contributes to a positive team environment and proactively aids team members with difficult contacts as needed Maintains acceptable performance metrics such as quality productivity first contact resolution and attendance Liaise with other departments such as Customer Service Merchant Investigations or Payments teams as required to resolve Seller s issues and questions in Mandarin Qualifications HSC any Graduation or 10 5 or 12 3 Diploma along with Mandarin language certificate Additional Information Requirements Proficiency in Mandarin spoken and written and English Strong communication problem-solving and interpersonal skills Ability to multitask work under pressure and handle difficult situations calmly

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    Chennai, Tamil Nadu, India Bookwater Full time

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