Customer Support
2 weeks ago
Job Description Job Title: Customer Support ( IVR Calls ) Work Mode: Onsite Work Days: 6 days a week with rotational shifts and rotational week offs About the Role We are seeking an experienced and proactive Senior Customer Support Executive with 12 years of customer support expertise, including at least 1.52 years in handling social media queries and escalations. The role requires strong communication skills, proven ability to manage escalations, and a customer-first mindset. Since all queries must also be addressed through calls, the candidate must be comfortable and confident in direct customer calling. Key Responsibilities - Handle customer interactions across social media, calls, emails, and chat, ensuring prompt and accurate responses. - Proactively manage and resolve high-level escalations with professionalism and empathy. - Extend mandatory call support for all queries, ensuring customers receive clear communication and reassurance. - Build strong rapport with customers, aiming to convert escalations into positive experiences and encourage positive public feedback. - Monitor and respond to brand mentions, comments, and reviews on social platforms. - Collaborate with internal teams to escalate complex cases and ensure resolution within timelines. - Track, document, and report recurring issues and customer sentiments to management for service improvement. - Mentor junior executives when needed, sharing best practices for effective social and call-based support. Requirements - 34 years of experience in customer support, with at least 1.52 years specifically handling social media queries and escalations. - Proven track record in managing sensitive customer interactions and turning around escalations into positive experiences. - Strong verbal and written communication skills, with the ability to maintain a calm and professional tone. - Comfortable with direct customer calling as a mandatory part of query resolution. - Experience with customer support platforms, social media management tools, and CRM systems. - Ability to work rotational shifts and rotational week offs. - Problem-solving skills, patience, and an empathetic approach to customer engagement.
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Customer Relationship Manager
2 weeks ago
Noida, India Tek Support Full timeJob Description Job Description: Job Title: Customer Relationship Manager (CRM) (females) Location: Noida (100% Onsite) Experience Required: 4+ Years Preference: (female) Candidates (Local candidates preferred) Job Description: We are looking for a dedicated and dynamic Customer Relationship Manager (CRM) to join our team in Noida. The ideal candidate will...
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Customer Relationship Management
2 weeks ago
Noida, India Tek Support Full timeJob Description Job Title: Customer Relationship Manager (CRM) Location: Noida (100% Onsite) Shift Timings: 7:00Pm-4:00Pm (Night Shift) Experience Required: 4- 9 Years Preference: Only (Female) Candidates (Local candidates preferred) Job Description: We are looking for a dedicated and dynamic Customer Relationship Manager (CRM) to join our team in Noida. The...
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Customer Support Engineer
2 weeks ago
Pune, India Indo Green Enviro Pvt Ltd Full timeJob Description Company Description Indo Green Enviro Pvt Ltd is an international award-winning Engineering, Procurement & Construction (EPC) company specializing in the design and development of innovative recycling plants. With a strong presence in the Middle East and Asia, the company has successfully engineered and executed major recycling projects,...
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Customer Support
2 weeks ago
India ace hiring solutions Full time ₹ 2,16,000 - ₹ 3,00,000 per yearThe Customer Support - Voice Process role involves providing excellent customer service via phone. The primary responsibility is to assist customers with inquiries, resolve issues, and ensure customer satisfaction. The role requires strong communication skills, problem-solving abilities, and a customer-focused approach.Job Description – Customer Support...
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Customer Support
2 weeks ago
India NDA Full timeWe are currently looking for Customer Support Specialist to join our team, eager to join a growing international project.Qualifications & experience:At least a Bachelor's degree in any disciplineExcellent communication skills and a high literacy rate (English and Hindi)High-performance computer, as well as a stable Internet connection is requiredExperience...
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Customer Support
2 weeks ago
India NDA Full timeWe are currently looking for Customer Support Specialist to join our team, eager to join a growing international project. Qualifications & experience: At least a Bachelor's degree in any discipline Excellent communication skills and a high literacy rate (English and Hindi) High-performance computer, as well as a stable Internet connection is required...
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Customer Support
2 weeks ago
India NDA Full timeWe are currently looking for Customer Support Specialist to join our team, eager to join a growing international project. Qualifications & experience: At least a Bachelor's degree in any discipline Excellent communication skills and a high literacy rate (English and Hindi) High-performance computer, as well as a stable Internet connection is required...
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Customer Relationship Management
2 weeks ago
Noida, India Tek Support Full timeJob Description Job Title: Sales Recruiter & Customer Relationship Manager Location: Noida (100% Onsite) Experience Required: 4-9 Years Shift: Night Shift Preference: Female candidates preferred (Local candidates only) Immediate joiners preferred Position Overview We are looking for an experienced professional who can manage both sales recruitment and...
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Customer Support
6 hours ago
Pune, India Provakil Full time**Company** Provakil is a new-age legal operations management suite for enterprises. Provakil provides an integrated SaaS platform for legal teams to manage all aspects of legal operations including litigation, contracts, compliances, and intellectual property with customized workflows and analytics. We provide automatic data updates from 8000+ courts,...
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Customer Support
2 weeks ago
Pune, Maharashtra, India Frido Full time ₹ 2,00,000 - ₹ 6,00,000 per yearJob Title: Customer Support ( IVR Calls )Work Mode: OnsiteWork Days: 6 days a week with rotational shifts and rotational week offsAbout the RoleWe are seeking an experienced and proactive Senior Customer Support Executive with 1–2 years of customer support expertise, including at least 1.5–2 years in handling social media queries and escalations. The...
