▷ Urgent Search: Customer Experience Associate

3 weeks ago


Bengaluru India Scoutit Full time

Job Description Hiring Customer Experience Associates to engage with customers, assess their needs, and deliver tailored solutions while growing your expertise in a supportive environment. Salary: INR 5,00,000 - 6,00,000 / year Responsibilities - Performs business support or technical work, using data organizing and coordination skills. - Performs tasks based on established procedures. - Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution. - Identifies customer needs by referring to case notes and examining each as a specific case. - Performs routine call center activities concerning business products and services. - Uses standard scripts and established guidelines and under supervision, to meet SLAs. - Provides customers with information that is specialized and communicated in a warm empathetic manner. - Gathers all necessary information to update the database. - Escalates issues to senior levels, based on complaints or concerns. Eligibility - This is an entry-level job that is open to all (*Note: This is a requirement for one of Scout's clients) Skills: entry-level,customer experience,coordination skills



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