Web Operations Specialist — Content

Join Vonage and help us innovate cloud communications for businesses worldwide Why this role matters We re looking for a Web Operations Specialist to help bridge the gap between our digital asset management system and our website content workflows This role will support day-to-day operations of Vonage s digital marketing assets-including DAM administration and execution of web content tasks-playing a key part in maintaining quality consistency and efficiency across our digital channels As part of the Web Operations team you ll work closely with content publishers marketers product owners and creative teams to ensure assets and content are organized accessible and properly deployed across the website and other digital touchpoints If you re ready to take it to the next level and make a lasting impact on Vonage s digital presence we want to hear from you must overlap some working hours with Eastern Standard Time business day 8am ET - 1pm ET Your key responsibilities Manage the Digital Asset Management DAM system This includes organizing maintaining and auditing digital assets metadata and taxonomy while ensuring all assets adhere to usage rights naming conventions and brand compliance standards Support DAM user onboarding and collaboration Provide training to new users and coordinate with creative and marketing teams for the timely upload and accurate tagging of new assets Execute Web Content Management System CMS updates Perform content entry stage pages using existing templates format content place assets and update links Ensure Web Content Quality Assurance QA Conduct basic QA checks on webpages including verifying links media alt text and image optimization to align with brand and web best practices Coordinate Web Page Deployment Collaborate with Web Strategists Web Design and stakeholders to prepare and finalize pages for go-live assisting with localization workflows as needed Maintain Operational Documentation and Standards Regularly update documentation for asset guidelines publishing Standard Operating Procedures SOPs and metadata standards Support Content Governance and Workflow Assist in the intake triage and routing of basic requests via team workflow tools and monitor report on content trends asset usage and site quality What you will bring 2-4 years of experience in digital content management DAM systems or web publishing Familiarity with CMS tools e g Adobe Experience Manager Contentful Drupal etc Experience using DAM systems e g Adobe DAM Aprimo Bynder Widen etc Attention to detail strong organizational skills and a quality-first mindset Understanding of web accessibility basics e g alt text media tagging WCAG guidelines Strong communication skills and comfort working with cross-functional teams Bonus experience with QA tools localization platforms basic HTML and WCAG accessibility compliance How you ll benefit In addition to providing exciting work career advancement opportunities and a collaborative work environment Vonage provides competitive pay and benefits including unlimited discretionary time off LI-RE1 There s no perfect candidate You don t need all the preferred qualifications to make a valuable impact on our team Our employees and customers come from diverse backgrounds so if you re passionate about what you could achieve at Vonage we d love to hear from you To learn how we process your personal data during the recruitment process please refer to our Who we are Vonage is a global cloud communications leader And your talent will further help brands - such as Airbnb Viber WhatsApp and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications contact center solutions and communications APIs Ready to innovate Then join us today Note The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list Assignments may differ for individuals within the same role based on business conditions departmental need or geographic location