
Customer Operations Specialist
2 days ago
Job Description
Company Description
QuestionPro is a leading provider of online survey software with over 2.5 million users across 40 countries. Our platform includes tools for survey creation, distribution, analysis, polling, mobile research, and data visualization. Trusted by Fortune 100 companies, academic institutions, small businesses, and individual researchers, we have been delivering reliable and innovative technology for over ten years. Learn more at www.questionpro.com.
Role Description
This is a full-time on-site role for a Customer Operations Specialist located in Porvorim. The Customer Operations Specialist will be responsible for delivering outstanding sales support and ensuring HubSpot hygiene. Daily tasks include auditing the HubSpot process, resolving issues, and enhancing the overall customer experience. This role requires a blend of strong analytical, communication, and problem-solving skills to drive improvements in both HubSpot SOPs and operational efficiency.
Key Responsibilities
- Office Administration: Oversee and manage day-to-day office administrative operations to ensure a smooth and efficient work environment.
- CRM & Auditing: Utilize CRM tools to monitor and audit customer interactions, ensuring CRM hygiene and compliance with company standards and identifying areas for improvement.
- Customer Experience Analysis: Actively analyze customer feedback and data to measure and improve Customer Satisfaction (CSAT) and overall Customer Experience (CX).
- Reporting & Analytics: Develop and maintain reports and dashboards to track key performance indicators. Use your strong analytical skills to provide actionable insights to management.
- Problem-Solving: Identify operational bottlenecks and customer pain points, and collaborate with cross-functional teams to implement effective solutions.
- Collaboration: Work both independently and as a part of a team to achieve departmental goals and contribute to a positive team culture.
- Qualifications and Skills
- Bachelor's degree in BCA, MCA, engineering, or a related field.
- Proven experience in office operations.
- Familiarity with CRM tools (e.g., HubSpot) and auditing procedures.
- Excellent communication (both written and verbal) and interpersonal skills.
- Aptitude for problem-solving with a customer-centric mindset.
-
Customer Relationship Management Manager
2 weeks ago
Panaji, India Self-employed Full timeEmployment Type: [Full-time / Part-time / Contract] Company Overview: Our organization is committed to delivering exceptional customer experiences and fostering lasting relationships with our clients. We aim to drive growth through tailored customer engagement strategies, utilizing cutting-edge CRM tools and analytics. Role Summary: We are looking for an...
-
Customer Relationship Manager
2 days ago
Panaji, India Samyojak Consultancy Services Full timeOverview We are looking for a well-presented and confident Customer Relationship Manager Female to join a leading retail and service-based company The selected candidate will be responsible for handling customer queries managing outlet operations and ensuring smooth day-to-day service delivery The candidate will be reporting to Outlet Head Job...
-
Customer Support Executive
1 week ago
Panaji, India 91HR Full timeJob Title: Operations Executive Department: Documentation/Customer Support/live Chat Work Days: Monday to Friday (Saturday - Sunday Off) Shift(Rotational): Shift 1: 9:00AM - 6:00PM & Shift 2: 10:30am to 7:30pm Other Shift: 1pm to 10pm, 2pm to 11pm, 3pm to 12am, 4:pm to 1am, 5pm to 2am (Shifts will change on a monthly basis and there will be night...
-
Operations Executive
2 weeks ago
Panaji, India HR Yaar Full timeJob Title: Operations Executive Location: Goa Experience:4-5 years Role Overview: We are seeking an energetic and detail-oriented Operations Executive to manage the day-to-day operations of CocoPadel. The role focuses on ensuring seamless operations, delivering excellent customer experiences and supporting business growth as we expand. Key...
-
Store Sales
1 day ago
Panaji, India Reckrute Full timeHandle the retail store's daily functions like attending calls, handling customers as well as billing. Assisting in inventory will also be part of the role Must reside in and around Panjim **Salary**: ₹12,000.00 - ₹15,000.00 per month Schedule: - Day shift Ability to commute/relocate: - Panjim, Goa: Reliably commute or planning to relocate before...
-
(15h Left) Lead Garage Cafe Operation
2 weeks ago
Panaji, India Royal Enfield Full timeJob Purpose: The role of Lead - Goa Garage Cafe will be completely responsible for establishing the Garage Cafe as a "must visit property in Goa” and create superior customer experience through the Cafe. The position will report to the Head - Brand Strategy & Operations and work closely with the Global Brand Commercial Organization. Position...
-
Customer Care Executive
2 weeks ago
Panaji, India Rio Enterprises Full timeWe are looking for a Mover Coordinator to be responsible for handling our company’s ongoing projects. **Job Location**: Patto, Panjim **Working days**: 6 days a week (Monday off) **Work Timing**:7 PM - 7 AM (9 hrs predefined shift) **Responsibilities**: - Coordinating with movers, scheduling move, collect payments from customers, follow up etc via...
-
Finance Executive
1 day ago
Panaji, India BizNest Full time**Job Overview**: The person will oversee all aspects of the office cafe's operations, ensuring exceptional food quality, service standards, and profitability. This role requires a proactive leader who can manage the day to day operations, lead a team, manager expenses and create a welcoming environment for employees and visitors. **Key...
-
Barista
2 weeks ago
Panaji, India Bambolim Beach Resort Full timeWe are looking for a barista to prepare and serve hot and cold beverages, including various types of coffee and tea. Who can educate customers on our drink’s menu, make recommendations based on their preferences, upsell special items, and take orders. should have customer service skills and knowledge of how brewing equipment operates and be able to work...
-
Food and Beverage Assistant
3 days ago
Panaji, India Xpansecafe Full time**Key Responsibilities**: - **Greeting Customers**: - Warmly greet customers as they arrive at the coffee shop. - Take accurate orders from patrons. - **Beverage and Snack Preparation**: - Prepare and serve beverages (such as coffee, tea, and specialty drinks) and snacks (pastries, sandwiches, etc.) according to established recipes and quality...