Manager of Technical Support

4 weeks ago

Bengaluru, Karnataka, India Broadcom Full time
Job Description

Job Description:

Leading the Technical Support team within the Broadcoms Payment Security Division comprising of subject-matter experts on topics that range from monitoring and alerting, application and platform resiliency, to credit card industry standards and regulations.

What You Do:

- Manage, develop, and mentor a team of Technical Support Engineers with constant focus on service availability and reliability.
- Liaise with cross-functional teams (Sales, Customer Success, Engineering, Product, and more) to tackle urgent matters, strategic initiatives, and to implement workflow improvements that help ensure overall operational efficiencies.
- Assist with incident response during outages as an escalation point, communicating with customers and providing info to internal teams. Drive innovation based on insight gained from retrospectives of incidents.
- Improve on case management lifecycle to meet and exceed key performance indicators
- Conduct one on one meetings at a regular cadence with team members to provide constructive feedback and skills development.

Who You Are:

- Technologist at heart with a continuous desire to learn current infrastructure and monitoring solutions and technologies
- A critical thinker who defaults to a client-centric approach and uses data to make informed decisions
- Passionate about people management and mentorship with previous experience leading a team
- Experienced in successful implementation of process and procedure
- Self-motivated, detail-attentive, and have a desire for continuous learning and improvement
- Able to think creatively about a wide variety of challenges.
- Experience working in a Support Engineering or adjacent function within an enterprise technology environment

What you know:

- Monitoring and Alerting Frameworks - Openseach / Kibana / Grafana / Prometheus / Spectrum NetOPS
- API Management - Microservices / API Contracts / Authentication and Authorization
- Network Architecture - Network tracing / Firewall and Load Balancer fundamentals
- Database - Structure / Query language
- Virtualization technologies - VMware ESX / VMware Tanzu / Container based technologies - Docker/Kubernetes
- Development Process and Procedures - CI/CD pipeline / Code repository
- KCS (Knowledge-Centered Service) methodology

Bonus points:

- Formal education and/or training in management skills or strategies
- Knowledge of current infrastructure and monitoring solutions and technologies
- CS or Engineering degree

  • Technical Support Manager

    2 days ago

    Bengaluru, Karnataka, India Trellix Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title:Technical Support ManagerAboutTrellix:Trellix, the trusted CISO ally, is redefining the future of cybersecurity and soulful work.Our comprehensive, GenAI-powered platform helps organizations confronted by today's most advanced threats gain confidence in the protection and resilience of their operations. Along with an extensive partner ecosystem, we...

  • Manager, Technical Support

    1 week ago

    Bengaluru, Karnataka, India Automation Anywhere Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About UsAutomation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry's first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with...

  • Manager,Technical Support

    2 days ago

    Bengaluru, Karnataka, India Palo Alto Networks Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company Description Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things...

  • Manager, Technical Support

    2 days ago

    Bengaluru, Karnataka, India CrowdStrike Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed — we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to...

  • Manager - Technical Support

    7 days ago

    Bengaluru, Karnataka, India Sprinklr Full time US$ 1,20,000 - US$ 5,20,000 per year

    Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with...

  • Technical Support Manager

    3 days ago

    Bengaluru, Karnataka, India Microsoft Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Guidance (Text Only)Job Posting Content Content for the Responsibilities and Qualifications section of the job posting should be leveraged from the Role Library found on HRWeb: HRweb - Role Library. For guidance on how to create an impactful job description, reference the Job Posting Aid. For roles in the EU or UK: Years' experience should not be included....

  • Manager, Technical Support

    2 weeks ago

    Bengaluru, Karnataka, India CrowdStrike Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed — we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to...

  • Technical Project Manager

    2 days ago

    Bengaluru, Karnataka, India Client of PP Consulting Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Description Banking, ACH Domain Banking, ACH domain knowledge and Strong communication are must have with a past technical background. Technical Project Manager – Automated Clearing House (ACH) Lead end-to-end project management for ACH clearing house initiatives, including application upgrades, enhancements, and system integrations. ...

  • Technical Support

    7 days ago

    Bengaluru, Karnataka, India Azuga (A Bridgestone Company) Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Technical SupportRotational ShiftWork from OfficeAbout the Role:We are looking for a motivated Technical Support Intern to join our team. In this role, you will assist customers post-purchase, helping them effectively use our products and resolving any technical issues they may face. This internship provides hands-on experience in customer support,...

  • Technical Support

    1 week ago

    Bengaluru, Karnataka, India Peoplelogic Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Role: Technical Support (React) Total exp: 3+ yearsSkills and Experience Candidates must have strong experience in the following areas: who have provided tech / production support to react basedapplications who has experience in policy admin.Incident, Release, Change and Problem Management SkillsCollaborating with Development, DevOps, QA teams and...