Consultant – Itom Event Management Specialist

Ready to build the future with AI At Genpact we don t just keep up with technology we set the pace AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of what s possible this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at genpact com and on LinkedIn X YouTube and Facebook Inviting applications for the role of Consultant - ITOM Event Management Specialist We are seeking a skilled ITOM Event Management Specialist to support enhance and maintain our enterprise monitoring and event correlation systems The ideal candidate will have a strong background in ServiceNow ITOM Event Management and scripting PowerShell and Python to integrate and automate monitoring tools across the environment Responsibilities Manage and optimize ServiceNow ITOM Event Management including event ingestion alert correlation and root cause analysis Develop and maintain integrations with monitoring tools using MID Servers Agent Client Collectors and custom scripts Develop and maintain check definitions check instances and alert polices for Agent Client Collectors Build and fine-tune alert rules event filters and correlation logic to reduce noise and improve actionable insights Create automated workflows and remediation scripts for repetitive operational events Collaborate with infrastructure application and service management teams to ensure monitoring coverage and event health Develop custom dashboards reports and performance analytics to support proactive IT operations Troubleshoot issues in event flows integrations Agent Client Collectors MID Servers and ServiceNow ITOM modules Qualifications we seek in you Minimum Qualifications Skills Bachelor s degree or equivalent technical training certified in relevant technologies with good years of experience Preferred qualifications Skills Good years of experience in IT Operations Management ITOM Event Monitoring or ServiceNow Event Management Strong scripting skills in PowerShell Python Shell for automation and integrations Hands-on experience with monitoring tools e g SENSU SolarWinds SCOM Nagios LogicMonitor CloudWatch etc Familiarity with CMDB and Service Mapping Understanding of event correlation alert automation and root cause analysis concepts Knowledge of ITIL processes especially Event Incident and Problem Management Strong communication and collaboration skills across technical and business teams Self-driven proactive and able to work independently in a dynamic environment Why join Genpact Lead AI-first transformation - Build and scale AI solutions that redefine industries Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career Gain hands-on experience world-class training mentorship and AI certifications to advance your skills Grow with the best - Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace Committed to ethical AI - Work in an environment where governance transparency and security are at the core of everything we build Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140 000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training