ITOM Event Management Specialist

1 day ago

Hyderabad, Telangana, India Genpact Full time

ITOM Event Management Specialist

Location: Hyderabad, Bangalore, Delhi NCR, Pune

Experience: 3-7 years

Immediate joiners preferred.

Kindly share resume to with Sub of "ITOM" along with notice periosd.

We are seeking a skilled
ITOM Event Management Specialist
to support, enhance, and maintain our enterprise monitoring and event correlation systems. The ideal candidate will have a strong background in
ServiceNow ITOM
,
Event Management
, and
scripting
(
PowerShell and Python
) to integrate and automate monitoring tools across the environment.

Responsibilities:

  • Manage and optimize ServiceNow ITOM Event Management — including event ingestion, alert correlation, and root cause analysis.
  • Develop and maintain integrations with monitoring tools using MID Servers, Agent Client Collectors, and custom scripts.
  • Develop and maintain check definitions, check instances, and alert polices for Agent Client Collectors.
  • Build and fine-tune alert rules, event filters, and correlation logic to reduce noise and improve actionable insights.
  • Create automated workflows and remediation scripts for repetitive operational events.
  • Collaborate with infrastructure, application, and service management teams to ensure monitoring coverage and event health.
  • Develop custom dashboards, reports, and performance analytics to support proactive IT operations.
  • Troubleshoot issues in event flows, integrations, Agent Client Collectors, MID Servers, and ServiceNow ITOM modules.

Qualifications we seek in you

Minimum Qualifications / Skills

  • Bachelor's degree or equivalent technical training, certified in relevant technologies, with good years of experience.

Preferred qualifications / Skills

  • Good years of experience in IT Operations Management (ITOM), Event Monitoring, or ServiceNow Event Management.
  • Strong scripting skills in PowerShell, Python, Shell for automation and integrations.
  • Hands-on experience with monitoring tools (e.g., SENSU, SolarWinds, SCOM, Nagios, LogicMonitor, CloudWatch, etc.).
  • Familiarity with CMDB, and Service Mapping.
  • Understanding of event correlation, alert automation, and root cause analysis concepts.
  • Knowledge of ITIL processes (especially Event, Incident, and Problem Management).
  • Strong communication and collaboration skills across technical and business teams.
  • Self-driven, proactive, and able to work independently in a dynamic environment.

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