Hybris L1/L2 support Engineer

1 day ago

Hyderabad, India Infogain Full time

Must Have: - 6 to 12 years of experience in L1/L2 support within SAP Commerce (Hybris) environment - Practical experience with Hybris Backoffice, working on Impex and Hybris Administration Console (HAC). - Experience monitoring and analysing system performance, utilizing logging and monitoring tools. - Execute minor fixes such as Impex corrections, configuration updates, and property adjustments as and when needed. - Proficiency in handling Impex files for data imports/exports and troubleshooting data-related issues. - Experience with troubleshooting of server-side issues using HAC and Hybris logs. - Strong communication skills, with the ability to explain technical concepts to non-technical users and teams. - Familiarity with service management tools like JIRA for tracking incidents and requests. - Ability to prioritize and manage multiple incidents or service requests in a fast-paced environment. - Excellent verbal and written communication skills with the ability to communicate with all levels of the organization, from senior management to staff level teams. - Extreme responsiveness with ability to work under pressure in a crisis, maintaining a clear sense of urgency - Superior work ethic with a positive, can-do attitude. - Excellent customer service skills and superior telephone etiquette. - Demonstrated attention to detail and excellent time management. - Participate in on-call rotation and incident postmortems to ensure continuous improvement. - Superior collaboration skills. - Flexibility with the ability to change priorities quickly, focus on new ones without distraction. - Ability to deal with conflict and work under pressure to meet deliverable commitments. - Technical aptitude and a passion for learning about new emerging technologies. - Ability and willingness to travel internationally and adjust work hours to accommodate international teams. Mandatory Technology Stack: - Platform: SAP Commerce (Hybris) - majorly (Hybris Backoffice, Hybris Administration Console (HAC)) - Monitoring tools like Google Cloud Logging, Zabbix, Splunk, Graylogs etc. - Strong knowledge of databases (SQL) preferably MySQL - Git, Bamboo, Jenkins - Incident management tools like Jira or ServiceNow - Cloud Platforms (Preferred): Google Cloud - Prior experience in ECommerce solutions is a must.

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