IBS Engineering Senior Specialist

Job Description

Job Title

IBS Engineering Senior Specialist

Summary of the Role

You'll support the implementation and optimization of Salesforce Marketing Cloud across Amadeus Travel and Hospitality Business Units. This role focuses on delivering scalable, compliant, and innovative digital marketing solutions using automation and artificial intelligence.

In This Role You'll

- Support the transition from the current marketing platform to Salesforce Marketing Cloud, ensuring smooth data migration and integration with Salesforce Customer Relationship Management (CRM), Data Cloud, and other systems.
- Administer and govern Marketing Cloud, including user roles, permissions, domain management, and compliance with data privacy regulations such as General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA).
- Design and execute marketing campaigns using tools like Email Studio, Journey Builder, and Automation Studio, and support advanced use cases using SQL, AMPscript, and APIs.
- Collaborate with cross-functional teams in agile practices to align platform capabilities with business goals and continuously improve solution delivery.
- Develop training materials and support onboarding for end users, while resolving technical issues and ensuring data quality within the Marketing Cloud platform.

About the Ideal Candidate

- University degree in a scientific field or equivalent work experience.
- 8+ years of experience with Salesforce, including 5+ years working with Salesforce Marketing Cloud.
- Experience transitioning from other marketing platforms to Salesforce Marketing Cloud and working with tools such as Journey Builder, Email Studio, and Automation Studio.
- Familiarity with SQL, AMPscript, APIs, and integrations with Salesforce CRM and Data Cloud.
- Effective communication and collaboration skills, with the ability to manage multiple priorities in a dynamic environment.

What We Can Offer You

- A critical mission and purpose - At Amadeus, you'll power the future of travel with a critical mission and extraordinary purpose.
- A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
- Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions.
- A caring environment - Amadeus fosters a caring environment that supports both professional growth and personal well-being.
- A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits.
- A flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best.
- A diverse, equitable, and inclusive community - We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.
- A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.

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Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potentialby fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, andas a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receiveconsideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.