IBS Analysis Senior Specialist

Job Title

IBS Analysis Senior Specialist

Summary of the Role

• Assist the Product Owner to ensure the link between business Stakeholders and technical delivery team.
• Gather, analyze, and document detailed business and functional requirements for customer journeys, content personalization, portal features, and system integrations.
• Translate business needs into clear and actionable user stories, process flows, and acceptance criteria.
• Work closely with UX/UI teams to validate customer experience designs and ensure they meet user requirements.
• Collaborate with AEM architects and developers to ensure solutions align with platform capabilities and best practices.
• Assist in defining MVPs, product backlogs, and roadmaps in coordination with product owners and delivery leads.
• Participate in sprint planning, reviews, and retrospectives as part of an Agile delivery team.
• Identify risks, dependencies, and gaps in requirements early in the project lifecycle.
• Support UAT planning, execution, and defect triaging to ensure solution quality.

Your Main Responsibilities

• 4+ years of experience as a Business Analyst, preferably on digital platforms or customer-facing applications.
• Strong understanding of Adobe Experience Manager (AEM) and its role in content and experience management.
• Experience with end-to-end portal or website projects involving customer authentication, personalization, and self-service capabilities.
• Ability to create clear documentation: user stories, process diagrams, wireframes, and acceptance criteria.
• Proven ability to engage stakeholders at all levels and facilitate workshops and requirement gathering sessions.
• Knowledge of Agile/Scrum methodologies and tools (e.g., Jira, Confluence).
• Familiarity with customer data platforms (CDPs, SF data cloud), CRM systems (Salesforce), Service Now or APIs is a plus

About the Ideal Candidate

• Experience working on B2C or B2B customer portals.
• Exposure to integrations between AEM and backend systems (e.g., CRM, eCommerce, customer identity platforms).
• Adobe certifications or training in AEM or related Adobe Experience Cloud products.
• Strong analytical, communication, and problem-solving skills.
• Work on a high-impact digital transformation initiative.
• Collaborate with a skilled team of designers, architects, and engineers.
• Opportunity to shape a customer portal that will serve thousands of users.
• Gain hands-on experience with Adobe's leading experience management technology.

What we can offer you

• A critical mission and purpose - At Amadeus, you will power the future of travel with a critical mission and extraordinary purpose.
• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions.
• A caring environment – Amadeus fosters a caring environment that supports both professional growth and personal well-being.
• A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits.
• A diverse, equitable, and inclusive community – We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.
• A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.