▷ (15h Left) Customer Relationship Management Manager

1 day ago


Guwahati India SpeedBirdServices - Medical Billing Company Full time

Job Description Job Title: Customer Relationship Manager (CRM) Medical Billing) Department: Client Relations / Operations Location: Nehru Nagar, Ahmedabad, Gujarat. Location: Indore, MP. Location:Guwahati, Assam. Shift: Multiple Shifts Available Reports To: Manager / Operations Head Summary: We are looking for a Customer Relationship Manager to build and maintain strong relationships with our clients in the medical billing and healthcare services domain. The ideal candidate will act as a bridge between clients and internal teams, ensuring clear communication, timely issue resolution, and overall client satisfaction. Key Responsibilities: - Client Communication & Coordination: Act as the primary point of contact for assigned clients. Respond to queries and ensure timely updates. - Issue Resolution: Coordinate with internal billing, AR, and technical teams to resolve client concerns efficiently. - Account Management: Track client performance, billing status, deliverables, and escalations. - Reporting: Share weekly/monthly performance reports with clients using Excel/CRM dashboards. - Retention & Satisfaction: Conduct regular follow-ups and feedback calls to ensure long-term client engagement. - Process Improvement: Identify opportunities to improve service delivery and client experience. -



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