
Customer Support Specialist
4 weeks ago
Customer Helpline & Product Support Specialist
Location : Noida
Work Timings : 9:30 am to 6:30 pm
Requirement : 2
6 days Working
Noida Sector 15
We’re looking for a dynamic professional to be the
first point of contact
for our customers, handling inquiries related to our
BFSI products
and Digital Journeys . This role blends
customer service excellence
with
product development support , requiring technical aptitude and strong coordination skills.
Key Responsibilities
Customer Support & Coordination
Handle customer helpline queries related to Products
Coordinate lead management & pre-sales support
Ensure smooth customer journeys & timely follow-ups
Collaborate with internal teams & external partners for quick issue resolution
Product Development Support
Analyze user journeys to identify friction points & improvements
Provide customer insights to shape product roadmap
Collect & synthesize user feedback for validation
Present findings & recommendations to stakeholders
Act as a bridge between customers & product teams
Required Qualifications
️ Technical & Product Skills
Basic understanding of tech & product development
Strong analytical & problem-solving mindset
Familiarity with
Figma , wireframing & prototyping
Attention to detail & data-driven decision making
Communication & Interpersonal Skills
Excellent verbal & written communication
Strong stakeholder coordination abilities
Self-motivated; works independently & in teams
Experience Requirements
Experience assisting customers in pre-sales journey
Background in customer service or support roles
Exposure to customer success/journey closure activities (preferred)
Preferred Qualifications
Product management or UX/UI experience (internships/projects welcome)
Knowledge of user research methods & customer feedback analysis
BFSI/fintech background is a plus
Basic web/mobile tech knowledge & design principles
Familiarity with product analytics & digital journey mapping
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