Technical Support Engineer

1 week ago

Rajkot, India SkillsCapital Full time

We are hiring multiple Technical Support Engineers to support global customers, internal teams, and enterprise applications for international clients. These fully remote, long-term freelance roles are ideal for candidates with strong troubleshooting skills, excellent communication, and hands-on IT or product support experience. Open Roles (Multiple Positions) We are recruiting across core and specialized support functions: Core Support Roles - Technical Support Engineer - Application Support Engineer - L1 / L2 Support Engineer - IT Support Specialist Specialized Support Roles - SaaS Product Support Engineer - Cloud Support Engineer - Network Support Engineer - Desktop Support Engineer (Remote) If you have strong technical problem-solving skills, we encourage you to apply. Engagement Details - Type: Independent Freelance Consultant - Location: 100% Remote - Duration: 6–12 month contract (extendable to multi-year projects) - Start Date: Immediate or within the next few weeks - Clients: SaaS companies, global IT teams, and enterprise support organizations Key Responsibilities - Respond to incoming support requests, troubleshoot issues, and provide timely solutions. - Diagnose technical problems related to software, systems, networks, or cloud services. - Work with internal engineering and product teams to resolve escalated issues. - Manage tickets, update status, and document solutions in the support platform. - Assist users with configuration, setup, installation, and environment troubleshooting. - Perform root cause analysis for recurring issues and propose long-term fixes. - Support system monitoring, alerts, incident management, and SLA compliance. - Provide clear communication, user guidance, and follow-ups with global customers. - Participate in knowledge base creation and continuous improvement of support processes. Minimum Qualifications - Minimum 1–3 years of experience in Technical Support, IT Support, or Application Support. - Strong troubleshooting skills across software, systems, or network environments. - Experience with ticketing tools (ServiceNow, JIRA, Zendesk, Freshdesk, etc.). - Basic understanding of OS (Windows/Mac/Linux) and networking fundamentals. - Ability to communicate clearly with international users and technical teams. - Comfortable working in remote distributed environments. Preferred Skills - Experience supporting cloud platforms (AWS, Azure, or GCP). - Familiarity with SQL for basic data validation and debugging. - Exposure to APIs, log analysis, and monitoring tools. - Basic scripting knowledge (Bash, PowerShell, Python) is a plus. - Understanding of ITIL processes (incident, problem, change management). - Prior experience supporting SaaS products or web applications. Why Join This Opportunity - High-volume technical support roles across global organizations. - Multiple openings with rapid onboarding. - Fully remote and flexible working hours. - Long-term freelance opportunities with consistent workload. - Work directly with product, engineering, and global IT teams. How to Apply - Send your CV to Careers@SkillsCapital.io

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