Senior Technical Support Expert

5 days ago

rajkot, India beBeeCustomer Full time

Technical Support Engineers drive customer satisfaction and process improvement across product and operations teams.Key Responsibilities:Provide advanced support to large customers, summarizing causes and recommending solutions.Collaborate with team members globally to resolve complex tickets and escalate when necessary.Conduct root cause analysis, debugging, and troubleshooting across Atlassian products.Communicate progress updates, action plans, and resolution details in customer-facing calls.Requirements:8+ years of experience in Java support, software services, and system administration for a large end-user community.Knowledge of operating systems (Linux, OS X, Windows), Atlassian products, and technologies like Synchrony, AWS, Azure, proxies, load balancers, LDAP, Active Directory, SSL, and SQL databases.Benefits:The flexibility to work from home or in an office, with virtual interviews and onboarding.About This Role:This is a challenging role that requires a deep understanding of technical issues and excellent communication skills.

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