Manager

3 weeks ago

Chennai, Tamil Nadu, India EXL IT service management Full time
Job Description

Position - Manager, Training and Development - RCM

Work Location: Remote (When required should be able to travel to Chennai)

Key Responsibility:

- Internal and external Stakeholder Management
- Heading the RCM Training vertical independently
- Driving Training vertical in cost effective manner
- Migrations/Setup start-up projects for any new clients
- Strategizing, Planning and Execution of the RCM Training vertical framework
- Client relationship Management
- Process and people related change Management
- Expertise in RCM Training related Reporting & MIS

Job Responsibility:

- Managing and leading the Training team by developing a detailed Training Model.
- Hands-on working experience in Payment Posting, Billing and Rejections, Denial Management AR, Credit Balance, Pre-services (Eligibility Benefits & Verification, Prior Auth, Patient Collections- both post and pre) and Coding.

1. Candidate should possess deep SME technicalities of each of the RCM life cycle function as mentioned above.

- Instruction, or facilitation, of various training's as per the requirement such as Process Specific training, Certification training, Continuing education programs, Refresher training etc.
- Assuring that every training is delivered and driven within the area of expertise, and it meets the current standards of the organization and market trend.
- Identify the Skill gap of the training staff has obtained and is maintaining their technical and instructional knowledge and skills.
- Ensure successful learning and talent outcomes by supporting the identification and translation of the client's capability and skill needs into a defined learning and talent strategy with recommended solutions
- Assist the operations in identifying potential training needs based on process and industry requirements.
- Monitors the Trainer's (Process trainer's & Lead trainer's) performance to verify training is conducted as outlined in approved training materials and in a manner that motivates personnel to learn
- Identifying the Training needs across operations and based on the client request develop training plan effective enough to bring process improvement and client satisfaction.
- Identifying the training needs and devising and managing training programmers according to the approved methodology.
- To act as a Coordinator for the external training programs.
- Work to establish mutual trust and cooperation between the training Team and the Operations.
- Created a standard training approach for all learning initiatives - Training Need Identification, Refresher Training, Knowledge Assessments and Process Documentation
- Develop improved methods by implementing adult training principles to meet training and facility objectives and goals as required
- Initiate and help prepare long-range objectives for the training organization that are consistent with corporate, facility, and training policies, and develop a system for verifying implementation of the actions needed to meet the objectives
- Should have hands-on experience in preparing SOP, Master Process Documentation etc. for all functional workstream in RCM space

1. Should have advanced level knowledge in MS tools like excel, presentation etc.

2. Will be accountable for RCM Training and development framework and should be driving the vertical independently in a cost-effective way

Requirement and Skillset:

- Proven experience in L&D, Training, OD, or similar roles, with expertise in training in design, development, delivery, and facilitation
- Current knowledge of effective L&D methods, including mentoring, e-learning, and simulations
- Exceptional multitasking, independent working, and cross-functional collaboration skills
- Excellent communication skills with the ability to simplify complex topics
- Strong analytical and critical thinking skills.
- Visibility on bringing in Gen AI digital transformation solution in Training and Development vertical for interactive training module.

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