Program Coordinator, Guest Relations

Job Description What this job involves: As a Program Coordinator, Guest Relations within JLL's Facility Management team, you will serve as the first point of contact for visitors and employees, playing a pivotal role in delivering outstanding guest experiences and ensuring efficient front desk operations. This role combines hospitality, operational support, and coordination to create a welcoming and productive work environment while assisting with service delivery, driving customer engagement, and supporting event and facility management functions. You will greet and assist visitors, clients, and employees with warmth and professionalism while managing the reception area's appearance to ensure it remains tidy, organized, and welcoming. Reporting to the Facility Manager in a full-time capacity, you will operate visitor management systems for registrations, badges, and access control while handling incoming calls, messages, and emails with clarity and courtesy, directly contributing to JLL's mission of creating exceptional workplace experiences through superior customer service and comprehensive facility management support. What your day-to-day will look like: - Greet and assist visitors, clients, and employees with warmth and professionalism while managing reception area appearance to ensure tidy, organized, and welcoming environment - Operate visitor management system for registrations, badges, and access control while handling incoming calls, messages, and emails with clarity and courtesy - Act as point of contact for employee and visitor queries while supporting periodic feedback collection to enhance service standards - Collaborate with helpdesk to ensure timely resolution of service tickets (TTs) while monitoring facility usage and coordinating with vendors for issue resolution - Support coordination and execution of internal events, meetings, and leadership visits while ensuring readiness of meeting rooms and common areas - Conduct basic facility inspections including front office equipment and safety supplies while assisting in executing safety procedures and emergency protocols - Maintain and circulate event tracker while assisting with logistics and setup for catering, tech support, and guest logistics coordination - Maintain inventory of front-desk supplies ensuring operational readiness while liaising with employees to provide updates on amenities, events, and service information. Required Qualifications: - 24 years of experience in receptionist, customer service, or hospitality-related role, preferably within facility management or corporate environments - Strong interpersonal and communication skills with ability to multitask, prioritize, and manage time efficiently for front desk operations - Working knowledge of MS Office (Outlook, Excel, PowerPoint) with familiarity with helpdesk or visitor management systems as plus - Passionate about providing high-quality customer experiences with proactive, adaptable approach and ability to work with minimal supervision - Professional demeanor and attention to detail with team player mindset and positive, collaborative approach to guest relations - Ability to assist in resolving complaints or service disruptions with customer-centric approach while supporting facility management functions - Experience with visitor management systems for registrations, badges, and access control in corporate environments. Preferred Qualifications: - Experience in facility management or corporate environments with knowledge of event coordination and meeting room management - Background in customer engagement and feedback collection processes for service standards enhancement - Knowledge of safety procedures and emergency protocols in workplace environments with basic facility inspection experience - Experience with helpdesk systems and service ticket resolution coordination with internal teams and vendors - Understanding of catering coordination, tech support logistics, and guest logistics management for corporate events - Familiarity with facility usage monitoring and vendor coordination for issue resolution in corporate office environments. Location: Onsite At JLL, we are collectively shaping a brighter way for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams. JLL is an Equal Opportunity Employer committed to diversity and inclusion.